Call Center Customer Care Team (Part-Time)

Norco•Meridian, ID

11d•Onsite

About The Position

Norco is seeking friendly, confident individuals to join its Customer Care team within the Medical Resupply Department. Team members work in a progressive contact center, handling inbound calls and providing exceptional, personalized service to customers who need to replenish medical supplies. The role focuses on creating a positive and productive experience for each caller. The schedule is Monday through Friday, 10 a.m. to 3 p.m. Comprehensive hands-on training is provided.

Requirements

Strong phone and verbal communication skills, supported by active listening.
A sense of urgency, professionalism, and proven time-management skills.
Confidence and engagement when working with employees and customers.
Sound decision-making abilities.
Ability to multitask, set priorities, and manage time effectively.
Fundamental typing and computer skills.
Ability to accurately enter data into custom software and Microsoft Office 365 applications.

Nice To Haves

Entry-level healthcare experience.
Contact center or call center experience.
Retail sales experience.

Responsibilities

Manage inbound calls efficiently and in a timely manner.
Identify customer needs, clarify information, and provide timely solutions.
Educate customers about options for medical products and services.
Follow established processes and best practices to resolve customer inquiries.
Support community agencies in maintaining continuity of care as patients transition their healthcare.
Guide customers through shipping and billing inquiries.
Document customer conversations and interactions thoroughly.