Call Center Customer Care Team

Norco • Meridian, ID

4d

About The Position

Norco is seeking friendly, confident individuals to join its Customer Care team within the Medical Resupply Department. Customer care team members work in a progressive contact center, handling inbound calls and providing exceptional, personalized service to customers replenishing medical supplies. The role is focused on creating a positive and productive experience for each caller. Comprehensive hands-on training is provided.

Requirements

• Strong phone and verbal communication skills, supported by active listening.
• A sense of urgency, professionalism, and proven time-management skills.
• Confidence and an engaging approach when working with employees and customers.
• Sound decision-making abilities.
• Ability to multitask, set priorities, and manage time effectively.
• Fundamental typing and computer skills.
• Ability to enter data accurately into custom software and Microsoft Office 365 applications.

Nice To Haves

• Entry-level healthcare experience.
• Contact or call center experience.
• Retail sales experience.

Responsibilities

• Manage inbound calls efficiently and in a timely manner.
• Identify customer needs, clarify information, and provide timely solutions.
• Educate customers about options for medical products and services.
• Follow established processes and best practices to resolve customer inquiries.
• Support community agencies in continuity of care as their patients transition healthcare.
• Guide customers through shipping and billing inquiries.
• Document customer conversations and interactions thoroughly.

Benefits

• Employee Stock Ownership Plan (ESOP).
• Health, vision, and dental insurance.
• Health Savings Account (HSA).
• Medical and dependent care flexible spending accounts (FSA).
• Life insurance provided at no cost to employees.
• 401(k) with employer matching.
• Employee tuition reimbursement.
• Employee discount on products sold by Norco.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed