Call Center Customer Care Team (Part-Time)

Norco, Inc.•Meridian, ID

12d•Onsite

About The Position

Norco is seeking friendly, confident, customer-oriented individuals to join its Customer Care team within the Medical Resupply Department. Team members work in a contact center handling inbound calls and providing personalized service to customers replenishing medical supplies. The role is part-time, Monday through Friday from 10 a.m. to 3 p.m. Comprehensive hands-on training is provided.

Requirements

Strong phone and verbal communication skills, supported by active listening.
A sense of urgency, professionalism, and proven time-management skills.
Confidence and an engaging approach when working with employees and customers.
Sound decision-making abilities.
Ability to multitask, set priorities, and manage time effectively.
Fundamental typing and computer skills.
Ability to enter data accurately using custom software and Microsoft Office 365 applications.

Nice To Haves

Entry-level healthcare work experience.
Contact center or call center experience.
Retail sales experience.

Responsibilities

Manage inbound calls efficiently and in a timely manner.
Identify customer needs, clarify information, and provide timely solutions.
Educate customers about options for medical products and services.
Follow established processes and best practices to resolve customer inquiries.
Support community agencies in maintaining continuity of care as patients transition their healthcare.
Guide customers through shipping and billing inquiries.
Document customer conversations and interactions thoroughly.