Call Center/BDC Representative

River Oaks Honda•Merrillville, IN

19h•$35,000 - $70,000•Onsite

About The Position

The Ed Napleton Automotive Group is hiring a Call Center/Automotive BDC Representative for its Midwest BDC Call Center in Merrillville, Indiana. The representative handles internet inquiries and phone leads—without cold calling—to generate appointments for dealership sales departments. The role involves communicating with customers by phone, email, and text, following up with prospects and existing customers, and encouraging dealership visits, sales, repeat business, and referrals. Various shifts and flexible scheduling options are available.

Requirements

Excellent computer skills.
Knowledge of a call center environment; the role does not involve cold calls.
Ability to communicate persuasively with customers to set appointments.
Willingness to undergo a background check and drug screen in accordance with local laws and regulations.
Must be at least 18 years old to comply with the company driving policy.

Nice To Haves

Automotive experience is helpful but not required.

Responsibilities

Handle incoming and outgoing phone calls and emails.
Make prospect follow-up calls, set sales appointments, and gauge customer satisfaction.
Respond to customer internet inquiries by email, phone, and text.
Schedule sales appointments and reschedule customers who do not show up.
Contact customers about current marketing incentives.
Follow up with existing and potential customers to generate leads and close sales.
Explain product performance, applications, benefits, and optional equipment to prospects.
Follow up with customers in a way that encourages them to visit the dealership.
Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
Perform other duties as assigned by management.

Benefits

$750 per week guaranteed for the first 30 days, based on a 40-hour work week at $18.75 per hour.
Opportunity to earn $35,000–$70,000 per year through hourly pay and performance-based commissions.
Medical, dental, and vision insurance.
401(k).
Paid vacation and sick time.
Paid training.
Discounts on products, services, and vehicles.
Growth opportunities.
Fun, fast-paced, diverse work environment.
Various shifts and flexible scheduling options.