BDC Agent | Call Center Representative

Performance Toyota Fairfield • Fairfield, OH

17h

About The Position

Performance Toyota Fairfield is hiring full-time BDC Agents to provide customer service and support in a fast-paced dealership environment. The role involves communicating with customers by phone, email, chat, instant messaging, and social media, converting inquiries into appointments, and following up on leads. The company offers flexible schedules across mornings, afternoons, evenings, and weekends, with a 40-hour work schedule. Compensation is $15.00 per hour plus commission. Bilingual ability is a plus but is not required. Performance Toyota Fairfield is a drug-free workplace.

Requirements

• Excellent verbal and written communication skills.
• Detail-oriented with strong organizational skills.
• Proficient in computer systems and software.
• Motivated team player in a fast-paced environment.
• Valid driver's license with a clean driving record.

Nice To Haves

• Customer service experience is preferred.
• Bilingual ability is a plus but is not required.

Responsibilities

• Provide customer assistance via phone, email, and chat.
• Convert customer inquiries into appointments.
• Maintain knowledge of inventory and services.
• Follow up on leads and nurture customer relationships.
• Document customer interactions in CRM.
• Collaborate with the team to achieve departmental goals.

Benefits

• Paid PTO time off.
• 401k retirement plans with generous company match.
• Medical insurance.
• HSA and FSA plans.
• Dental care.
• Vision coverage.
• Short- and long-term disability.
• Life insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Accident insurance.
• Grief counseling.
• Living will preparation.
• Employee discounts on vehicles, parts, and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed