Cage Operations Manager

Cherokee Nation Businesses•Tahlequah, OK

About The Position

The Cage Operations Manager manages departmental processes, resources, and personnel in alignment with organizational policies and performance goals. The role oversees daily Cage and Player Services operations, including cash handling, vault functions, and guest transactions, while ensuring compliance with tribal, federal, state, and local regulations. The manager has authority over hiring, firing, and performance decisions. The position also manages departmental budgets and labor costs, enforces internal controls, supports process improvements and system enhancements, and helps implement departmental policies, procedures, and operational projects. It requires travel as needed, including in-state and out-of-state trips with overnight stays, and work in both climate-controlled offices and casino-floor environments. Shifts may vary and include extended hours, weekends, and holidays as needed. Physical requirements include prolonged standing, sitting, and/or walking and handling objects up to 50 pounds.

Requirements

Bachelor’s degree or an equivalent combination of education and/or experience.
Previous cashiering or casino experience required.
Knowledge of accounting principles, gaming regulations, and Cage operations.
Strong leadership, communication, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Proficiency with computer applications and Cage-related systems.
Strong analytical, organizational, and cash-handling skills.
Must have and maintain a valid driver’s license and be able to obtain and maintain gaming licensure.
Ability to travel as required, including in-state and out-of-state travel with overnight stays.
Comfort working in climate-controlled office settings and casino floors with exposure to second-hand smoke and crowd noise.
Ability to work varied shifts and extended hours, including weekends and holidays as needed.
Ability to stand, sit, and/or walk for prolonged periods and lift, carry, push, or pull objects up to 50 pounds.

Responsibilities

Oversee daily Cage and Player Services operations, including cash handling, vault functions, and guest transactions.
Supervise departmental staff, including hiring, scheduling, training, performance management, and corrective action.
Ensure compliance with tribal, federal, state, and local regulations, including Title 31 and currency reporting requirements.
Maintain departmental budgets, monitor labor costs, and review financial and operational reports.
Enforce internal controls and partner with other departments to implement process improvements and system enhancements.
Resolve guest and employee concerns within the scope of authority and escalate issues as appropriate.
Coordinate execution of promotions, drawings, and related Cage functions.
Ensure operational accuracy and proper equipment functionality, and report variances or suspicious activity promptly.
Support implementation of departmental policies, procedures, and operational projects.
Perform other job-related duties as assigned.