Cafe Team Member - Beaumont Cafe

Grand Central Bakery•Portland, OR

About The Position

The Café Team Member is an integral part of the team that creates a welcoming, vibrant Grand Central Bakery café and serves delicious food and drink to loyal customers. The role provides outstanding customer service, supports the bakery’s mission, vision, and values, and contributes to a positive, inclusive, and collaborative atmosphere. Team members use company systems proficiently, handle cash accurately, and work at any trained and assigned station or shift, including retail opening and closing, sandwich bar opening and closing, pastry baking, baking prep, and mid-shifts. This part-time position requires schedule flexibility across days and times, the ability to work Monday through Saturday, and weekend availability. It reports to the Café Manager. The position pays $17.65 per hour plus tips, which average $10.00–$12.00 per hour, and is non-exempt and overtime eligible. The work takes place in a busy café with frequent customer interaction, interruptions, and noise. Team members have constant exposure to wheat and other grain dusts, and regular exposure to common food allergens including eggs, soy, and dairy.

Requirements

Must be at least 18 years old.
Ability to read, write, and speak English.
Maintain a valid Food Handler’s Card and follow health department guidelines at all times.
Demonstrate regular attendance and punctuality on scheduled workdays.
Ability to add, subtract, and perform basic math.
Basic computer skills.
Ability to interact with customers for a full shift in a busy, loud environment with frequent change while maintaining outstanding customer service.
Must be able to work Monday through Saturday and have weekend availability.
Schedule flexibility, including days of the week and time of day.

Nice To Haves

Food service experience preferred.

Responsibilities

Deliver outstanding customer service by following the 3 Steps to Great Service, sharing product-sourcing knowledge, discussing products and specials, anticipating customer needs, and staying composed during busy or uncertain situations.
Work efficiently and accurately at all trained and assigned stations and shifts, including retail and sandwich bar opening and closing, pastry baking, baking prep, and mid-shifts.
Support new team members by helping create a welcoming and inclusive environment, answering everyday questions, supporting job shadowing, and modeling expected behavior and teamwork.
Use checklists, training documents, and how-to guides to complete work accurately and proficiently.
Use Grand Central Bakery systems, including the POS, R365, and KDS; place orders when assigned.
Follow POS and cash-handling procedures accurately.
Prepare and serve café products to company specifications, including during rushes, and identify and remove products that do not meet specifications from sale.
Pitch in to support coworkers and improve the café environment, maintain cleanliness, bus tables, wash dishes, and complete café cleaning duties.
Reflect on strengths and growth areas, seek feedback, continue learning, and develop new skills.
Act in accordance with Grand Central Bakery’s mission, vision, and values; work collaboratively and communicate respectfully and professionally with teammates.
Support an anti-racist organization and culturally inclusive environment through mutual respect and critical self-reflection.
Maintain competencies and consistently apply skills throughout employment.
Follow efficient, correct, and safe work procedures, safety requirements, training, and instructions; notify a manager of potential hazards and promptly report workplace injuries.
Perform other duties as assigned.