Cafe Team Member
About The Position
The Cafe Team Member at the Fleet Science Center helps create a welcoming and memorable guest experience while supporting daily cafe and concessions operations. The role provides customer service, processes orders and transactions, assists with light food preparation, maintains food displays, and keeps the dining and shopping environment clean. The position requires physical presence at the business location during all assigned working hours and a flexible schedule that may include early mornings, evenings, weekends, and holidays. The role reports to the Assistant Director of Business Operations.
Requirements
- Must be able to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- Must possess, or be able to obtain on the first day, a valid Food Handler’s Permit and an RBS certificate.
- Exceptional communication skills and the ability to remain calm, professional, and friendly under pressure.
- Ability to quickly learn ingredients, allergens, and preparation methods to assist guests with dietary restrictions.
- Ability to handle currency quickly and accurately, including basic mental math for making change and calculating totals.
- Ability to double-check order accuracy and maintain the appearance of front-facing food displays.
- Must be able to stand and walk for the duration of a shift and lift 30–50 pounds.
- Requires frequent reaching, bending, and fine motor skills for operating touchscreen POS systems and packaging food.
- Must be physically present at the business location during all assigned working hours.
Nice To Haves
- One or more years of experience in retail, food service, or a cash-handling role is preferred.
- Candidates without prior experience may be considered if they demonstrate high energy and a guest-first attitude.
Responsibilities
- Greet guests, answer menu questions using product knowledge, and provide a welcoming environment.
- Use suggestive selling techniques, such as recommending pairings, specials, and add-ons.
- Operate the POS system, handle cash and card transactions, and reconcile the drawer according to company standards.
- Coordinate orders between the kitchen and guests, ensuring dine-in, take-out, and delivery orders are accurate, complete, and professionally presented.
- Stock and maintain hot and cold cases, grab-and-go displays, and beverage stations; keep signage and pricing accurate and visible.
- Assist the back-of-house team with basic food preparation during peak periods or as needed, including assembling bowls and wraps, portioning sauces, and packaging pizza.
- Maintain a clean dining and shopping environment, sanitize high-touch surfaces, clear tables, and follow Health Department safety standards.
- Complete display-case temperature checks and follow FIFO rotation for retail and prepared food items.
- Cross-train on the concessions stand to support Fleet operations.
- Assist with dishwashing as needed or assigned.
- Perform other job-related duties requested by management.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
