Cafe Quick Service (QSR) Manager- Eataly Short Hills

Eataly North America•Millburn, NJ

5d•Onsite

About The Position

The Cafe Quick Service (QSR) Manager assists with supervising and running the day-to-day operations of Eataly’s quick service counters, which offer coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The manager reports directly to the Operation Manager and supervises service leads, baristas, and sales associates. This role maintains a leadership presence on the floor, interacting with guests, team members, and vendors to support smooth operations and high hospitality standards. The manager collaborates with the Operation Manager on administrative and financial duties, trains and organizes team members, oversees food and beverage purchasing and inventory, manages transactions and shift records, and ensures compliance with quality, health, safety, and sanitation standards. The position is onsite and requires a flexible schedule that often includes evenings, weekends, and holidays.

Requirements

High school graduate or equivalent.
At least 3 years of lead or supervisory experience in food service.
Math skills and the ability to handle money accurately.
Strong knowledge of steps of service.
Excellent communication and problem-solving skills.
Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays.
Ability to lift up to 50 pounds.
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
Ability to operate a manual espresso machine, drink blender, and cash register.

Nice To Haves

Post-secondary degree preferred.
Knowledge of coffee and coffee production.
Knowledge of Italian cuisine and beverage preferred.

Responsibilities

Supervise and run the day-to-day operations of the QSR counters.
Maintain a leadership presence on the floor and interact with guests, team members, and vendors to support smooth operations and high hospitality standards.
Collaborate with the Operation Manager on administrative and financial duties.
Train, motivate, mentor, and organize team members.
Estimate food and beverage needs; requisition or purchase food, beverages, supplies, and equipment; and receive and check orders against specifications.
Monitor inventory, check orders, and distribute supplies throughout the department as needed.
Manage transactions and ensure accurate accounting.
Record shift notes and assist with administrative duties, such as scheduling, when needed.
Ensure the department complies with quality, health, safety, and sanitation standards.
Document, investigate, and resolve employee and guest incidents.
Perform other duties as required or assigned.