Cafe Quick Service (QSR) Manager- Eataly Short Hills
About The Position
The Cafe Quick Service (QSR) Manager assists with supervising and running the day-to-day operations of Eataly’s quick-service counters, which offer coffee and drinks, pastries and gelato, pizza and focaccia, paninis, and grab-and-go meals. The manager reports directly to the Operation Manager and supervises service leads, baristas, and sales associates. This role maintains a leadership presence on the floor, supporting guests and employees and helping ensure smooth operations and high hospitality standards. It also collaborates with the Operation Manager on administrative and financial duties.
Requirements
- High school graduate or equivalent.
- At least 3 years of lead or supervisory experience in food service.
- Math skills and the ability to handle money accurately.
- Strong knowledge of steps of service.
- Excellent communication and problem-solving skills.
- Knowledge of coffee and coffee production.
- Availability to work onsite with a flexible schedule, often including evenings, weekends, and holidays.
- Ability to lift up to 50 pounds.
- Ability to maintain well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting.
- Ability to operate a manual espresso machine, drink blender, and cash register.
Nice To Haves
- Post-secondary degree preferred.
- Knowledge of Italian cuisine and beverages preferred.
Responsibilities
- Maintain a steady leadership presence on the floor and interact with guests, team members, and vendors to support smooth operations and high hospitality standards.
- Collaborate with the Operation Manager on administrative and financial duties.
- Train, motivate, mentor, and organize team members.
- Estimate food and beverage needs; requisition or purchase food, beverages, supplies, and equipment; and receive and check orders against specifications.
- Monitor inventory, check orders, and distribute supplies throughout the department as needed.
- Manage transactions and ensure accurate accounting.
- Record shift notes and assist with administrative duties, such as scheduling, when needed.
- Ensure the department complies with quality, health, safety, and sanitation standards.
- Document, investigate, and resolve employee and guest incidents.
- Perform other duties as required or assigned.
Benefits
- Medical, dental, and vision insurance.
- Paid time off.
- Paid parental leave.
- 401(k) with match or RRSP.
- Free family meal daily.
- Discounts at Eataly.
- Classes on products and Italian cuisine.
- Referral bonus program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
