Cafe Lead

Urban Air Adventure Parks•Huntington Beach, CA

10d

About The Position

The Café Lead oversees shift responsibilities for the Urban Air Café and guides Team Member performance. This is a hands-on role, with much of the working time spent in the kitchen and service area cooking, preparing, and serving food. The Café Lead works quickly and with a sense of urgency while maintaining a friendly demeanor with guests and supporting the team. The role also involves helping maintain Café standards and addressing guest concerns when the Café Manager is absent.

Requirements

High school diploma or equivalent required.
At least six months to one year of prior food and beverage experience, such as quick-service or restaurant experience.
Current ServSafe or similar food-handling certification, or willingness to obtain one within the first 30 days of employment.
Ability to lead, motivate, and empower Team Members.
Ability to align Team Members with Urban Air culture while balancing seriousness with fun.
Willingness to take initiative.
Excellent interpersonal and communication skills.
Ability to recognize problems and solve them.
Ability to set goals and turn plans into action.
Ability to identify performance patterns and strategize solutions.
Good judgment in decision-making.
Openness to feedback and self-improvement.
Ability and willingness to hold oneself accountable for high personal standards of conduct and professionalism.
Ability to serve as a role model by demonstrating and upholding Urban Air policies and standards.
Ability to work in a noisy, fast-paced environment with distracting conditions.
Ability to move about the facility and stand for long periods.
Ability to lift and carry up to 30 pounds.

Nice To Haves

Some college preferred.
One year of leadership experience preferred.

Responsibilities

Support the proper execution of all processes, systems, and standards.
Ensure deliveries are received correctly and logged when the Café Manager is not present.
Maintain storage and product rotation to minimize waste.
Manage the Café Team and ensure Team Members work to expected standards.
Adhere to scheduled shifts and be willing to stay beyond them when business or circumstances require.
Train Café Team Members to prepare the full menu and train front-of-house staff to prepare drinks and ready-to-eat foods to the required standard.
Model and maintain punctuality, attendance, and a positive attitude.
Model and maintain cleanliness and hygiene, including a regular deep-clean schedule.
Keep Café and storage areas well organized and accessible.
Handle Café guest concerns when the Café Manager is absent.
Participate in regular staff meetings and training as required.
Work days, nights, and/or weekends as required.