Cafe Lead

Carbon Performance•Franklin, TN

2d•$17 - $20

About The Position

The Café Lead oversees the café’s day-to-day operations and helps ensure a clean, welcoming, compliant, and profitable environment for members and guests. The role provides hands-on leadership to café staff, supports sales and customer service, manages inventory and ordering, and ensures company standards for cleanliness, food safety, and member experience are met. The Café Lead is a key point of contact for café operations and works closely with management to identify opportunities to improve sales, products, processes, and member satisfaction. The role provides day-to-day direction, training, and support to café staff, while communicating staffing, operational, and performance concerns to management. This is a full-time, non-exempt position. A high school diploma or equivalent is required. Food safety or food handler certification is required if applicable state or local regulations require it. Previous experience in café, restaurant, food service, retail, hospitality, or customer-facing work is preferred, as is prior leadership, supervisory, or training experience and experience with inventory, ordering, sales, or customer service.

Requirements

High school diploma or equivalent.
Food safety or food handler certification, if required by applicable state or local regulations.
Strong customer service and interpersonal skills.
Ability to lead, train, and motivate team members.
Strong organizational and time-management skills.
Attention to detail and commitment to cleanliness and quality.
Ability to monitor inventory, identify supply needs, and manage product ordering.
Basic understanding of sales and revenue-generating practices.
Ability to identify opportunities for process and product improvements.
Strong communication and problem-solving skills.
Ability to work independently and collaborate effectively with management and team members.
Ability to maintain a professional, positive, and welcoming environment for members and guests.
Ability to follow food safety, health, and company compliance requirements.
All persons hired must verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

Nice To Haves

Previous experience in a café, restaurant, food service, retail, hospitality, or customer-facing environment.
Previous leadership, supervisory, or training experience.
Experience with inventory management, ordering, sales, or customer service.

Responsibilities

Oversee daily café operations to support an efficient, organized, and positive member experience.
Maintain cleanliness and organization of café work areas, equipment, counters, storage areas, and customer-facing spaces.
Order food, beverages, supplies, and other café products to maintain appropriate inventory levels.
Monitor inventory and product usage, and minimize waste, spoilage, and unnecessary expenses.
Ensure products are stored, labeled, rotated, and handled according to applicable food safety requirements.
Maintain health and safety compliance and help prepare for and complete health inspections.
Monitor café sales and identify opportunities to increase revenue and improve product performance.
Recommend and implement products, menu items, promotions, and other ideas to increase sales and enhance the member experience.
Provide product samples to members when appropriate and consistent with company guidelines.
Monitor and respond to café-related member feedback and resolve concerns promptly and professionally.
Support positive Google reviews and the café’s online reputation through excellent customer service and by encouraging satisfied members to share their experiences.
Keep the café stocked, presented appropriately, and ready for members throughout operating hours.
Maintain required records related to inventory, ordering, sales, and other café operations.
Communicate café needs, trends, challenges, and opportunities to management.
Ensure company policies, procedures, and standards are consistently followed.
Supervise and provide day-to-day direction to café staff.
Train and support new café employees on company expectations, procedures, customer service, and café operations.
Ensure café staff follow food safety, cleanliness, customer service, and operational standards.
Provide feedback and coaching to café staff as needed.
Communicate staffing, operational, or performance concerns to management.
Perform other duties as assigned.