Cafe Lead

Urban Air Adventure Parks•Huntington Beach, CA

11d•Onsite

About The Position

The Café Lead oversees shift responsibilities for the Urban Air Café and guides Team Member performance. This is a practical, hands-on position, with much of the working time spent in the kitchen and service area cooking, preparing, and serving food. The Café Lead works quickly and with a sense of urgency while maintaining a friendly demeanor with guests and supporting the team. The role includes supporting café processes, systems, and standards; managing the café team; training team members; maintaining inventory organization, cleanliness, and hygiene; and addressing guest concerns when the Café Manager is absent. The Café Lead also participates in staff meetings and training as required.

Requirements

High school diploma or equivalent required.
At least six months to one year of prior food and beverage experience, such as quick-service or restaurant experience.
Current ServSafe or similar food-handling certification, or willingness to obtain one within the first 30 days of employment.
Ability to lead, motivate, and empower Team Members.
Ability to align Team Members with Urban Air culture while balancing seriousness and fun.
Willingness to take initiative.
Excellent interpersonal and communication skills.
Ability to recognize problems and solve them.
Ability to set goals and turn plans into action.
Ability to identify performance patterns and strategize solutions.
Good judgment in decision-making.
Openness to feedback and self-improvement.
Ability and willingness to be accountable for high personal standards of conduct and professionalism.
Ability to work days, nights, and/or weekends as required.
Ability to work in a noisy, fast-paced environment with distracting conditions.
Ability to move about the facility, stand for long periods, and lift and carry up to 30 pounds.

Nice To Haves

Some college education preferred.
One year of leadership experience preferred.

Responsibilities

Support the proper execution of all processes, systems, and standards.
Ensure deliveries are received correctly and logged when the Café Manager is not present.
Maintain storage and product rotation to minimize waste.
Manage the Café Team and ensure team members consistently meet expected standards.
Adhere to scheduled shifts and stay beyond scheduled hours when business or circumstances require it.
Train the Café Team to prepare the full menu and train front-of-house staff to prepare drinks and ready-to-eat foods to the required standard.
Model and maintain high standards for punctuality, attendance, and attitude.
Model and maintain high standards for cleanliness and hygiene, including a regular deep-clean schedule.
Keep café and storage areas organized and accessible.
Handle guest concerns about the café when the Café Manager is absent.
Participate in regular staff meetings and training as required.
Lead, motivate, and empower Team Members; uphold Urban Air policies, culture, and standards.