Cafe Lead

Urban Air Adventure Parks•Gilroy, CA

About The Position

The Café Lead oversees shift responsibilities at the Urban Air Café and guides the performance of Team Members. This is a practical, hands-on role, with much of the working time spent in the kitchen and service area cooking, preparing, and serving food. The Café Lead is expected to work quickly and with a sense of urgency while maintaining a friendly demeanor with guests and supporting the team. The role requires leading and motivating Café Team Members, upholding café processes and standards, and helping ensure consistent food preparation, service, cleanliness, and hygiene. The Café Lead handles café guest concerns when the Café Manager is absent and participates in staff meetings and training as required.

Requirements

High school diploma or equivalent.
At least six months to one year of prior food and beverage experience, such as quick-service or restaurant experience.
Current ServSafe or similar food-handling certification, or willingness to obtain one within the first 30 days of employment.
Ability to lead, motivate, and empower team members.
Ability to align team members with Urban Air culture while balancing seriousness with fun.
Willingness to take initiative.
Excellent interpersonal and communication skills.
Ability to recognize problems and solve them.
Ability to set goals and turn plans into action.
Ability to identify patterns in performance and develop solutions.
Good judgment in decision-making.
Openness to feedback and self-improvement.
Ability and willingness to hold oneself accountable for high standards of conduct and professionalism.
Ability to work days, nights, and/or weekends as required.
Ability to work in a noisy, fast-paced environment with distracting conditions.
Ability to move around the facility and stand for extended periods.
Ability to lift and carry up to 30 pounds.

Nice To Haves

Some college education.
One year of leadership experience.

Responsibilities

Support the proper execution of all processes, systems, and standards.
Ensure deliveries are received correctly and logged when the Café Manager is not present.
Maintain storage and product rotation to minimize waste.
Manage the Café Team and ensure team members consistently meet expected standards.
Adhere to scheduled shifts and be willing to stay beyond them when business or circumstances require.
Train the Café Team to prepare the full menu and train front-of-house staff to prepare drinks and ready-to-eat foods to the required standard.
Set a positive example for punctuality, attendance, and attitude, and ensure these standards are maintained.
Set a positive example for cleanliness and hygiene, including maintaining a regular deep-clean schedule.
Keep café and storage areas well organized and easy to access.
Handle guest concerns regarding the café when the Café Manager is absent.
Participate in regular staff meetings and training as required.
Demonstrate and uphold Urban Air policies and standards as a role model.