The Cafe Lead supervises the cafe team and helps deliver the business plan and the club’s overall success. The role supports members, associates, and the company by communicating departmental goals, carrying out company programs, following policies, and maintaining an effective cafe operation. The Cafe Lead maintains knowledge of cafe floor and backroom operations, ensuring quality, inventory, production, sanitation, equipment use, safety, and compliance meet company and regulatory standards. The role manages seasonal production requirements and new products, recipes, processes, and specifications. It also coordinates with associates and third parties, shares knowledge, and trains the team. The role uses digital and handheld tools to plan and drive sales, improve the shopping experience, support associate engagement, and make decisions about production, training, and product quality. The Cafe Lead is accountable for operational results, profitability, staffing, cleanliness and safety, audits and compliance, merchandise presentation, and coordination with other departments and business partners. The Cafe Lead identifies training needs, develops team skills, encourages career growth, and helps source talent. The role is expected to model company values, promote integrity and compliance, build trusting relationships, support a culture of belonging, serve customers and members, and pursue continuous improvement.
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Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed