Café Manager

Port City Java • Leland, IL

50d

About The Position

The Café Manager is responsible for brand standards, cost control, customer service, and the overall operations of an assigned Port City Java café. The role oversees sanitation, financial performance, facilities, product quality, and adherence to Port City Java brand standards and company policies. The manager leads and supports café staff, manages hiring and training, prepares schedules and performance reviews, and handles operational paperwork and financial transactions. The position also includes participation in manager meetings and execution of local and system-wide marketing programs.

Requirements

• Ability to stand, sit, or walk for extended periods or an entire work shift.
• Ability to lift or otherwise move objects weighing up to 50 pounds on occasion.
• Ability to regularly operate computers and office productivity equipment such as copiers and printers.
• Ability to communicate frequently in various situations as required by job duties.
• Ability to assess product quality through tastings, cuppings, and evaluation of products or recipes.

Responsibilities

• Provide superior customer service and satisfaction on a daily basis.
• Maintain café cleanliness and sanitation and follow and enforce food safety regulations consistent with Local Health Department requirements.
• Ensure the quality and integrity of all food and beverages served.
• Lead and direct Baristas, support them in meeting goals and objectives, and guide implementation of operational programs and enforcement of brand standards.
• Interview and hire Baristas, complete new-hire paperwork, and teach and train new staff.
• Prepare weekly café schedules.
• Manage all aspects of café staff, including reference checks, training, coaching, counseling, disciplinary action, and termination.
• Execute local café and system-wide marketing programs and promotions.
• Write and conduct bi-annual Barista reviews, including goal setting and recaps of the prior period, and assign pay increases when appropriate.
• Oversee daily café operations and ensure hourly employees follow company policies and procedures; assigned cafés may have 8–15 employees.
• Participate in weekly manager meetings with Café Managers, District Managers, and corporate department staff to review procedures and rollouts, provide updates, and share best practices.
• Conduct monthly café inventories.
• Complete daily, weekly, and monthly operational paperwork, including sales, payroll, ordering, and reporting.
• Ensure assigned corporate café facilities operate safely, functionally, and efficiently and are maintained to health department standards.
• Manage café cash, credit, and gift card transactions, cash handling, and financial statements.
• Provide ongoing staff support, training, and testing, and ensure staff have the resources needed to meet goals.

Benefits

• Medical insurance, 85% employer paid.
• Dental, vision, life, and short-term disability insurance available at competitive rates.
• Paid time off, including vacation time, sick leave, and holidays.
• 401(k) retirement plan with company match after one year of service.
• Whole bean coffee and tea, plus additional café discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed