Café Manager
Port City Java•Apex, NC
About The Position
The Café Manager is assigned to a particular location and is responsible for the café’s operations, sanitation standards, financial performance, and adherence to Port City Java brand standards. The role oversees daily operations and staff, ensures product quality and customer satisfaction, maintains the café and its facilities, and handles operational paperwork, inventory, and financial transactions. The manager also participates in meetings with other managers and corporate departments to review procedures, rollouts, updates, and best practices.
Responsibilities
- Provide superior customer service and satisfaction on a daily basis.
- Maintain cleanliness and sanitation in the café, and follow and enforce food safety regulations in accordance with the Local Health Department.
- Ensure the quality and integrity of all food and beverages served in the café.
- Lead and direct Baristas, support them, and guide implementation of operational programs and enforcement of brand standards.
- Interview and hire Baristas, complete new-hire paperwork, and teach and train new trainees.
- Write weekly café schedules.
- Manage all aspects of café staff, including interviewing, reference checks, hiring, training, coaching, counseling, disciplinary action, and termination.
- Execute local café and system-wide marketing programs and promotions.
- Write and conduct bi-annual Barista reviews, including setting goals, recapping the prior period, and assigning pay increases when appropriate.
- Oversee daily operations to ensure company policies and procedures are followed by hourly employees; café teams may range from 8 to 15 people.
- Participate in weekly manager meetings with Café Managers, District Managers, and corporate department staff to review procedures and rollouts, provide updates, and share best practices.
- Take monthly café inventories.
- Complete daily, weekly, and monthly store-operations paperwork, which may include sales, payroll, ordering, and weekly reporting.
- Ensure the safe, functional, and efficient operation of the assigned corporate café, and maintain facilities to health department standards.
- Manage café cash, credit, and gift card transactions, cash handling, and financial statements.
- Provide ongoing staff support, training, and testing, and ensure staff have resources to meet their goals.
Benefits
- Medical insurance, 85% employer paid
- Dental insurance available at competitive rates
- Vision insurance available at competitive rates
- Life insurance available at competitive rates
- Short-term disability insurance available at competitive rates
- Paid vacation time, sick leave, and holidays
- 401(k) retirement plan with company match after one year of service
- Whole bean coffee, tea, and additional café discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
