Cabana Server

Great Wolf Lodge • Traverse City, MI

8d

About The Position

At Great Wolf, the Cabana Server takes food and beverage orders, serves food and beverages, and handles transactions while interacting with guests in a positive, friendly, and efficient manner. The role helps guests make menu selections, communicates orders and special requests to bar and kitchen staff, delivers orders, responds to guest needs, maintains table settings, processes payments, and follows sanitation, safety, and alcohol beverage control policies.

The position requires some high school education or equivalent, basic math skills for cash handling, and schedule flexibility based on business demands, including nights, weekends, and holidays as needed. Successful completion of a criminal background check and drug screen is required. Previous serving and POS experience are desired. Physical requirements include lifting up to 15 pounds, bending, stretching, twisting, and standing for long periods.

Requirements

• Some high school education or equivalent.
• Basic mathematical skills, including addition, subtraction, multiplication, and division, as applied to cash handling.
• Flexibility to work based on business demands, including nights, weekends, and holidays as needed.
• Successful completion of a criminal background check and drug screen.
• Ability to lift up to 15 pounds.
• Ability to bend, stretch, and twist.
• Ability to stand for long periods.

Nice To Haves

• Previous server experience.
• Prior experience with Point-of-Sale (POS) technology.
• Proven teamwork.
• Professional image that inspires trust and confidence.
• Enthusiastic and positive energy.

Responsibilities

• Help patrons select food and beverages by presenting the menu, offering cocktails and appetizers, suggesting courses, explaining chef specialties, identifying appropriate wines, answering food preparation questions, and understanding special needs or dietary restrictions.
• Record patrons’ choices and transmit orders to the bar and kitchen, noting special dietary needs and requests.
• Keep kitchen staff informed about the timing of meal progression.
• Pick up and serve orders from the bar and kitchen, including requested accompaniments and condiments.
• Respond to additional patron requirements by asking about needs and observing the dining process.
• Maintain table settings by removing completed courses, replenishing utensils, refilling water glasses, and attending to spills or other needs.
• Total charges, issue bills, accept payment, deliver bills and payment to the host person, and return change or credit cards and signature slips to patrons.
• Follow sanitation, safety, and alcohol beverage control policies to protect the establishment and patrons.

Benefits

• Medical, dental, and vision insurance.
• Health savings account.
• Telehealth resources.
• Life insurance.
• 401(k) with employer match.
• Paid vacation time off.
• Paid parental leave.
• Flexible scheduling.
• Holistic wellness program and technology.
• Employee Assistance Program.
• Employee Relief Fund.
• Cross-training, scholarship fund, and talent development programs.
• Great Wolf University on-the-job, functional, and leadership training.
• Discounted vacations.
• Employee referral incentives.
• Diversity and inclusion programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED