Cabana Bar - Pool & Beach Server

Rosewood Hotel Group•Montecito, CA

About The Position

The Pool & Beach Server is responsible for the guest dining experience within the restaurant outlet. The role includes taking food and beverage orders, retrieving and serving alcoholic and non-alcoholic beverages and food, preparing specific dishes and drinks tableside, collecting payments, and helping maintain the restaurant area and equipment. The server follows departmental policies and service standards, maintains detailed knowledge of the menu, beverages, restaurant operations, equipment, point-of-sale systems, and applicable liquor regulations, and provides courteous, efficient service to guests. The position includes opening and closing side duties, preparing and checking service stations and tables, replenishing supplies, documenting and transmitting orders, communicating special requests to the kitchen, serving food and beverages, addressing guest needs and complaints, processing payments, and guiding the assigned Server Assistant. The server is expected to maintain cleanliness and organization, protect confidential company and guest information, and work effectively with colleagues and minimal supervision. The role requires the ability to work an 8–12-hour shift in hot, noisy, and sometimes close conditions, transport goods, and perform physical activities throughout the work area. The position is part-time and based at Rosewood Miramar Beach in Montecito, California. The stated pay is $16.90 per hour plus tips.

Requirements

Diploma, some college, or an equivalent combination of education and work-related experience.
Current and valid Food Handler Certification.
Current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID.
Must be at least 21 years old to pour alcoholic beverages.
At least three years of experience in restaurant service.
Ability to speak, read, and write English.
Ability to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow through; remain calm and resolve problems using good judgment; and follow directions.
Ability to understand guest service needs, work cohesively with coworkers, and work with minimal supervision.
Ability to work under pressure to meet production schedules and timelines for guests’ hot food orders.
Ability to maintain coordination, transport cases of received goods to the workstation, and work an 8–12-hour shift in hot, noisy, and sometimes close conditions.
Ability to work with food products and ingredients and use the senses to ensure quality standards are met.
Ability to differentiate dates and operate, clean, and maintain equipment required for the job.
Ability to comprehend and follow recipes.
Ability to transport 20 pounds, perform various physical movements, reach up and down, remain stationary at times, and communicate satisfactorily with guests and coworkers.
Maintain confidentiality of guest information and pertinent hotel data.

Nice To Haves

Hotel operational exposure, such as Food & Beverage experience.
Experience with a luxury or ultra-luxury property or brand.
Fluency in languages other than English.

Responsibilities

Maintain knowledge of and comply with departmental policies, service procedures, and standards.
Maintain knowledge of restaurant operations, table and station numbers, capacity, hours, dress code, beverages, wines, menu items, equipment, and point-of-sale and manual systems.
Follow state liquor regulations, including restrictions on service to minors and intoxicated persons.
Complete opening side duties, including checking stock, folding napkins, requisitioning supplies, setting tables and stations, preparing some cold food items, and checking service equipment and area cleanliness.
Follow up on special arrangements and ensure they are carried out.
Take and record guests’ food and beverage orders using suggestive selling techniques; enter orders into the system and confirm transmission to the kitchen.
Communicate additional meal requirements and special requests to the kitchen; document and distribute food orders manually when systems are unavailable.
Set up equipment and prepare tableside dishes and drinks.
Check storage areas for supplies, organization, and cleanliness.
Retrieve alcoholic beverages from the bar and serve beverages and food according to departmental standards; open and serve wine and champagne.
Anticipate and respond promptly to guest needs, maintain positive guest relations, and provide accurate information about hotel services and local attractions.
Handle guest complaints using the six-step procedure and work toward guest satisfaction.
Maintain cleanliness, sanitation, and organization of assigned stations and service areas.
Guide the assigned Server Assistant’s activities to support guest service.
Present guest checks, process payments, follow cash-handling and credit procedures, and collect and report tips at the end of the shift.
Complete closing duties, including storing reusable goods, breaking down and cleaning equipment, restocking, and stocking condiments.
Maintain confidentiality of company, guest, and associate information.
Perform other duties as required.