Cabana Host

Wilderness Resort • Sevierville, TN

6d

About The Position

The Cabana Host greets and assists guests, helps make and change reservations, and provides cabana service such as fresh towels, water, and food and beverage orders. The host maintains a professional appearance and demeanor while interacting with guests, keeps the cabana hut and surrounding areas clean, and ensures a host is available at the stand to answer questions and address concerns. The role requires an ABC Serving Permit and completion of a yearly Responsible Serving Class.

Requirements

• High school diploma or GED, one to three months of related experience and/or training, or an equivalent combination of education and experience.
• ABC Serving Permit.
• Yearly Responsible Serving Class.
• Ability to work independently with little supervision.
• Knowledge of food and beverage menus, food preparation, and presentation.
• Ability to handle multiple duties efficiently and stressful situations.
• Good understanding of company policies and procedures.
• Good attendance and punctuality.
• Professional demeanor, positive attitude, good grooming habits, and proper uniform.
• Ability to work efficiently and follow resort and office policies and standard operating procedures.
• Ability to read a limited number of two- and three-syllable words and recognize similarities and differences between words and number series; ability to print and speak simple sentences.
• Ability to add and subtract two-digit numbers and multiply and divide using tens and hundreds, including calculations involving American money and units of weight, volume, and distance.
• Ability to use common-sense understanding to follow simple one- or two-step instructions and handle standardized situations with few or no variables.
• Regularly stand, walk, use hands to finger, handle or feel, reach, talk, and hear; frequently stoop, kneel, crouch, or crawl; occasionally sit, climb, balance, taste, or smell.
• Regularly lift up to 10 pounds, frequently lift up to 25 pounds, and occasionally lift up to 50 pounds with assistance.
• Close vision.

Responsibilities

• Greet guests in a professional and welcoming manner.
• Escort guests to their cabanas.
• Explain amenities and how guests can contact the host when seating a party.
• Deliver orders in a timely manner.
• Be aware of special instructions and occasions, such as birthdays and anniversaries.
• Return to the cabana hut after completing service and ensure someone is available at the stand to assist guests.
• Immediately report guest or maintenance issues to a supervisor.
• Keep the cabana hut and surrounding area clean and uncluttered.
• Clean inside and around all cabanas daily.
• Thank guests and ask about their experience.
• Report all complaints to the manager on duty.
• Perform other duties as assigned by management.
• Assist guests with reservations and reservation changes.
• Provide guests with fresh towels, water, and food and beverage service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED