Cabana Host

Wilderness at the Smokies • Sevierville, TN

6d

About The Position

Cabana Hosts greet and assist guests, help make and change reservations, and provide cabana amenities and service. They supply fresh towels and water, take and fulfill food and beverage orders, and maintain a professional demeanor and appearance while interacting with guests. The role also involves keeping the cabana hut and cabana areas clean, responding to guest needs, and reporting guest or maintenance issues to management.

Requirements

• High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read a limited number of two- and three-syllable words, recognize similarities and differences between words and number series, and print and speak simple sentences.
• Ability to add and subtract two-digit numbers and multiply and divide with 10s and 100s, including using American money and units of weight, volume, and distance.
• Ability to use common sense to carry out simple one- or two-step instructions and deal with standardized situations with only occasional or no variables.
• ABC Serving Permit.
• Yearly Responsible Serving Class.
• Ability to act independently with little supervision.
• Knowledge of food and beverage menus, food preparation, and presentation.
• Ability to handle multiple duties efficiently and stressful situations.
• Good attendance and punctuality; professionalism, good grooming, proper uniform, efficient work, and a positive attitude.
• Ability to follow resort and office policies and standard operating procedures.

Responsibilities

• Greet guests in a professional and welcoming manner.
• Escort guests to their cabanas.
• Explain cabana amenities and how guests can contact the host when seating a party.
• Deliver orders in a timely manner.
• Be aware of guest-specific instructions and occasions, such as birthdays and anniversaries.
• Return to the cabana hut after completing service and ensure someone is available at the stand to assist guests.
• Report guest or maintenance issues to a supervisor immediately.
• Keep the cabana hut and surrounding area clean and uncluttered.
• Clean in and around all cabanas daily.
• Thank guests and ask about their experience.
• Report all complaints to the manager on duty.
• Perform other duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED