BUSSER FRESH GRILL BUFFET

Fantasy Springs Resort Casino•Indio, CA

11d

About The Position

The Busser supports restaurant guests, food servers, and hosts by providing fast, friendly, professional, and responsive service. The role helps maintain service stations, tables, and common areas, assists servers with guest needs, and keeps the dining areas clean and stocked according to service standards. The Busser also provides personalized guest service, recognizes Diamond and Emerald players, and stays informed about casino events and programs to help guests navigate the property. The position may involve exposure to second-hand smoke and moderate noise in the Casino or Bowling Center. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Duties and responsibilities may be changed to meet business needs.

Requirements

Must be at least 18 years of age.
Food Workers Certificate (food handler’s card) required.
Must understand and speak English.
Excellent customer service and communication skills.
Must be physically mobile, with reasonable accommodation.
Must be able to lift and carry up to 50 pounds, including glass racks, coffee urns, bins of flatware, and supplies for restocking service stations.
Must be able to lift food trays weighing 30 pounds above shoulder level.
Must be able to push or pull 50 pounds, including tables and chairs for customer seating arrangements.
Must be able to tolerate industry-standard cleaning and sanitizing chemicals.
Must be able to tolerate second-hand smoke, noise, and bright lights.
Must be able to work at a fast pace in an often crowded and noisy environment.
Must maintain a neat, professional, well-groomed appearance and meet company appearance and dress standards.

Responsibilities

Provide fast, friendly, professional, and responsive customer service to restaurant guests, food servers, and hosts.
Follow the work schedule and attend service staff meetings.
Provide water to guests within 1 to 2 minutes of arrival.
Set up and maintain service stations, tables, and common areas throughout the dining rooms.
Maintain par levels of china, flatware, glassware, and utensils by obtaining replacement stock from the wash area or warehouse inventory according to procedures.
Polish, stock, and set silverware, glassware, and flatware to service standards.
Keep service stations stocked with sufficient silverware and china based on business levels, and prepare for concert nights and turns as needed.
Remove dirty dishes, soiled linen, glassware, and flatware from tables and countertops and transport them to designated areas.
Assist servers with beverage orders, beverage refills, and guest needs as required.
Monitor and resolve service issues throughout the outlet according to service standards.
Provide personalized service during guest interactions.
Maintain designated areas in accordance with established health and safety standards.
Recognize Diamond and Emerald players and ensure they receive appropriate service.
Know and promote current casino events and programs, and provide directions to casino areas.
Thank guests, invite them back, and wish them luck in their play.