Busser - FT

Westin Las Vegas • Las Vegas, NV

6d

About The Position

The Outlet Busperson assists servers in providing high-quality service to guests while maintaining cleanliness and sanitation throughout operating hours. The role ensures tables remain clean and presentable, with clean china, glassware, silverware, and linen. The busperson also supports beverage service, responds to guest requests, completes opening and closing duties, and helps maintain clean, stocked work areas.

Requirements

• SNHD Food Handler's Card required.
• Must communicate effectively verbally and in writing with employees and guests in an attentive, friendly, courteous, and service-oriented manner.
• Must be able to listen to, understand, and clarify concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must be effective at handling and solving problems.
• Must be able to understand and apply complex information and data from various sources.
• Must be able to maintain confidentiality of information.
• Must be able to stand for the entire shift.
• Must be able to perform heavy work: exert up to 100 pounds of force occasionally, 50 pounds frequently, and 20 pounds constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• High school diploma or equivalent and/or experience in a hotel or related field preferred.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Keep work areas clean and properly stocked for the current meal period.
• Clean and set tables according to property-specific standards.
• Break down trays of soiled dishes and linen in the dishroom according to established standards.
• Assist servers by delivering and refilling beverages, pre-bussing tables, and promptly addressing guest requests.
• Complete daily opening and closing duties and cleaning according to the established side-work checklist.
• Answer the phone in an attentive, courteous, and efficient manner.
• Assist fellow employees as needed throughout the shift.
• Provide service to guests when a waiter is absent, as needed.
• Keep beverages in guests’ glasses or cups at least three-quarters full, including coffee, tea, soda, lemonade, and water.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training.
• Maintain regular attendance, high standards of personal appearance and grooming, and comply with hotel standards and regulations.
• Contribute to productivity, identify problem areas, and assist in implementing solutions.
• Handle problems by anticipating, preventing, identifying, and resolving them as necessary.
• Cross-train in other hotel-related areas and maintain confidentiality of information.
• Show initiative by anticipating guest or operational needs.
• Perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
• Location-specific paid holidays, vacation, and sick leave for employees in Washington, Colorado, and California

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED