Busser - One World Observatory

ASM Global•New York, NY

10d•Onsite

About The Position

The Busser plays an essential role in delivering an exceptional dining experience by maintaining a clean, organized, and guest-ready restaurant environment. This position supports front-of-house operations by resetting tables, assisting servers, maintaining dining and service areas, and contributing to efficient restaurant operations while creating a welcoming and memorable experience for every guest.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent preferred.
Previous restaurant, hospitality, or guest service experience preferred.
Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events.
Ability to thrive in a fast-paced, high-volume hospitality environment.
Commitment to delivering exceptional guest service.
Strong interpersonal and communication skills.
Ability to work independently and collaboratively as part of a team.
Ability to follow instructions and adapt to changing operational priorities.
Knowledge of restaurant service standards, table settings, and dining etiquette preferred.
Ability to learn and communicate menu offerings accurately.
Maintain professional appearance and personal hygiene standards.
Ability to stand and walk for extended periods; frequently bend, stoop, kneel, reach, push, and pull; lift and carry up to 50 pounds; and work safely in a fast-paced environment.
Ability to read, write, and communicate effectively in English.
Basic computer literacy, including regular access to email for company communications.

Responsibilities

Maintain the cleanliness, organization, and overall appearance of the restaurant, dining room, service stations, and guest areas.
Greet guests as directed and provide bread, butter, water, or other table accompaniments in accordance with service standards.
Clear, clean, and reset tables promptly following guest departure to support efficient table turnover.
Transport dishes, glassware, flatware, and service items to designated dishwashing and storage areas.
Clean and sanitize tables, chairs, booths, floors, and surrounding dining areas between guest seatings.
Assist servers with food delivery, beverage refills, table maintenance, and other service needs, particularly during peak periods and large parties.
Respond promptly and professionally to guest requests, communicating service needs to the appropriate server or leader.
Collaborate with hosts, servers, and other team members to maximize seating efficiency and deliver exceptional guest service.
Provide guests with general information regarding One World Observatory, dining experiences, and nearby New York City attractions, as appropriate.
Complete assigned opening, closing, and side work responsibilities.
Attend required meetings and training sessions.
Maintain a professional, courteous, and guest-focused demeanor in all guest interactions.
Practice safe work habits by following all company safety policies, procedures, regulations, and required training.
Perform other duties as assigned by leadership.