Food & Beverage Manager | One World Observatory

ASM Global•New York, NY

12d•$66,950•Onsite

About The Position

The Food and Beverage Manager executes strategy within the Food and Beverage department and manages associates, inventory, registers, and customer service in a high-end café and restaurant environment to maximize profitability and control sales, margins, and inventory turns. The role oversees day-to-day restaurant and bar operations, supports staff development and performance, and ensures a positive guest experience and compliance with company policies and health and safety standards. The position is based onsite at One World Observatory in New York, NY. The venue includes ONE Dine, a restaurant and bar serving elevated American cuisine, as well as private event space. The role requires flexibility to work extended hours, including nights, weekends, and holidays, based on business needs.

Requirements

A professional degree or certification.
A minimum of 3–5 years of hands-on culinary experience.
Food handler’s certification.
Excellent English communication and listening skills, with the ability to follow directions and communicate effectively with team members and guests.
Welcoming demeanor and strong commitment to exceptional guest and client service.
Strong knowledge of food and beverage preparation, product quality, service standards, and guest relations.
Strong attention to detail, organizational, time-management, and problem-solving skills, with the ability to prioritize tasks and work independently.
People- and product-focused approach to servant leadership, with the ability to motivate teams, promote inclusion, and collaborate with culinary leadership to meet client expectations.
Proficiency in Microsoft Office Suite and point-of-sale systems.
Ability to follow safety requirements and complete required training.
Ability to stand and walk for extended periods; frequently reach, bend, stoop, wipe, push, and pull; and occasionally lift, carry, push, or pull up to 50 pounds.
Flexibility to work extended hours, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bilingual ability.
Experience in high-volume restaurants, catering venues, or hotels.
Experience overseeing alcohol sales.
Experience working in both union and non-union environments.

Responsibilities

Conduct consistent pre-shift meetings.
Maintain professional restaurant standards, including cleanliness, proper uniforms, and appearance.
Maintain positive client relations, anticipate guest needs, and ensure service meets Legends standards.
Coordinate with kitchen, serving staff, host team, and guests to ensure dining details are handled efficiently and customer concerns are addressed promptly.
Respond to guest queries, advise on menus and beverage selections, ensure satisfaction, and investigate and resolve food-quality or service complaints.
Ensure special-occasion arrangements, such as birthdays, anniversaries, and honeymoons, are handled flawlessly.
Complete financial and administrative duties, including invoices, reporting, and payroll, accurately and on time in accordance with company policies and procedures.
Inspect dining and serving areas for cleanliness and proper setup while adhering to health standards.
Oversee daily restaurant and bar operations, including scheduling, staff assignments, side-work supervision, inventory management, PAR levels, and closing procedures.
Maintain cooperative working relationships with company associates to support morale, productivity, and efficiency.
Work with the home department and other department leads on training and learning-and-development initiatives.
Evaluate performance and coordinate personnel schedules to maintain adequate staffing.
Instruct team members on policies, procedures, duties, and activities, and provide coaching and counseling.
Promote a safe environment for associates and guests by mitigating accident and injury risks.
Complete accident reports promptly and accurately when injuries occur.
Perform other duties as assigned by leadership.