Food & Beverage Manager | One World Observatory

Legends Global•New York, NY

11d•Onsite

About The Position

The Food and Beverage Manager executes strategy for the Food & Beverage department at One World Observatory. The role manages associates, inventory, registers, and customer service in a high-end café or restaurant to maximize profitability and control sales, margins, and inventory turns. One World Observatory is located atop One World Trade Center in New York City and features panoramic views, the ONE Dine restaurant and bar, and private event space at ASPIRE. The position is based onsite and requires flexibility to work extended hours, including nights, weekends, and holidays, depending on business needs.

Requirements

A professional degree or certification.
A minimum of 3–5 years of hands-on culinary experience.
Food handler’s certification.
Excellent English communication and listening skills, with the ability to follow directions and communicate effectively with team members and guests.
A welcoming demeanor and strong commitment to exceptional guest and client service.
Strong knowledge of food and beverage preparation, product quality, service standards, and guest relations.
Strong attention to detail, organizational, time-management, and problem-solving skills; ability to prioritize tasks and work independently.
People- and product-focused servant leadership approach, with the ability to motivate teams, promote inclusion, and collaborate with culinary leadership to meet client expectations.
Ability to use Microsoft Office Suite and point-of-sale systems.
Ability to follow safety requirements and complete required training.
Ability to stand and walk for extended periods; frequently reach, bend, stoop, wipe, push, and pull; and occasionally lift, carry, push, or pull up to 50 pounds.

Nice To Haves

Bilingual ability.
Experience in high-volume restaurants, catering venues, or hotels.
Experience overseeing alcohol sales.
Experience working in union and non-union environments.

Responsibilities

Conduct consistent pre-shift meetings.
Maintain a professional restaurant image, including cleanliness, proper uniforms, and appearance standards.
Maintain positive client relations, anticipate guest needs, and deliver guest service in accordance with Legends standards.
Coordinate with the kitchen, serving staff, host team, and guests to handle dining details efficiently and address customer concerns promptly.
Respond proactively to guest queries, advise guests on menus and beverages, ensure satisfaction, handle complaints expeditiously, and investigate food-quality or service complaints.
Ensure special-occasion arrangements, such as birthdays, anniversaries, and honeymoons, are handled flawlessly.
Complete financial and administrative duties, including invoices, reporting, and payroll, accurately, on time, and in accordance with company policies and procedures.
Inspect dining and serving areas for cleanliness and proper setup while adhering to health standards.
Oversee day-to-day restaurant and bar operations, including scheduling, staff assignments, side-work supervision, inventory management, PAR levels, and closing procedures.
Foster a cooperative and harmonious work climate that supports employee morale, productivity, and efficiency.
Work with the home department and other department leads on training and learning-and-development initiatives.
Evaluate performance and coordinate personnel schedules to maintain adequate staffing.
Instruct team members on policies, procedures, duties, and activities, and provide coaching and counseling.
Maintain a safe environment for associates and guests by mitigating accident and injury risks; complete accident reports promptly and accurately when injuries occur.
Perform other duties as assigned by leadership.