Busser/Room Service

HEI Hotels & Resorts•Jacksonville, FL

7d•Onsite

About The Position

Work with the Room Service Team to serve guests and ensure a positive guest experience. Set up and deliver food and beverage orders and VIP amenities, retrieve trays, and service hospitality suites in accordance with hotel procedures and established standards. The role also includes completing shift side work, responding to guest needs and feedback, reporting communications to the immediate shift supervisor, and performing cash-handling duties. Other job-related duties may be assigned.

Requirements

Ability to communicate well with guests.
Effective verbal and written communication skills, with the ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.
Ability to grasp, bend, lift, carry, move, or push goods on a cart weighing up to 100 pounds on a continuous schedule, with or without reasonable accommodation.
Ability to transport trays weighing up to 30 pounds, with or without reasonable accommodation.

Nice To Haves

Hotel experience preferred.

Responsibilities

Set up and deliver food and beverage orders in accordance with established guidelines, procedures, policies, and company standards.
Conduct floor sweeps and retrieve food and beverage trays to maintain sanitation guidelines.
Set up and deliver VIP amenities.
Service hospitality suites in accordance with Banquet Event Orders and established policies and procedures.
Complete shift side work as outlined in the hotel’s operating policies and procedures.
Respond to customer needs, issues, comments, and problems to support a quality experience and enhance future sales.
Report customer-related communications to the immediate shift supervisor.
Handle cash in accordance with company policies and procedures.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.