Business Technology Operations Support Specialist
About The Position
Samsara is hiring an onsite IT specialist for its IT Helpdesk team. The role provides technology and access support to employees at the San Francisco headquarters and online, helping them stay connected and productive. The position is based at the San Francisco, California headquarters and requires working in the office five days per week. The schedule is 8:00 a.m. to 5:00 p.m. Monday through Friday Pacific Time, with occasional off-hours support for urgent technical issues or special events. The specialist manages support requests, employee onboarding and system access, device provisioning and recovery, and office technology. The role also contributes to infrastructure projects and upgrades, documentation, security and productivity operations, and improvements to IT processes. The position collaborates with IT specialists and adjacent teams to support systems and tools used across Samsara’s workplaces.
Requirements
- A college degree in a technical program such as Computer Science, Information Systems, or another STEM field, or 4 years of relevant job experience.
- At least 2 years of help desk or technical support experience.
- At least 1 year of experience supporting employees onsite in an IT environment.
- Basic networking experience.
- Strong spoken and written communication skills.
- Availability from 8:00 a.m. to 5:00 p.m. Monday through Friday Pacific Time, plus occasional off-hours support for urgent technical issues or special events.
Nice To Haves
- Knowledge of Apple products such as MacBooks and iPhones.
- Experience with enterprise SaaS tools such as G Suite, Slack, Zoom, and Okta.
- Experience with a ticketing system such as Zendesk or ServiceNow.
- A passion for learning and doing new things in a fast-paced environment.
- An affinity for working with electronic equipment.
Responsibilities
- Help employees at the San Francisco headquarters and online resolve technology problems.
- Manage the IT support ticket queue and identify opportunities to improve work processes.
- Complete new-hire onboarding, including ordering and provisioning laptops and client peripherals and managing system access.
- Support hardware recovery and asset management.
- Manage office endpoints, including printers, laptops, and conferencing room equipment.
- Manage employee access to Samsara’s cloud infrastructure.
- Work with IT specialists on infrastructure projects and upgrades, including network connectivity, security audits, SaaS rollouts and integrations, and scripting activities.
- Document IT policies and procedures.
- Partner with adjacent tiers and teams on escalations and process enhancements.
- Drive core operations that keep the company secure and productive.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate tools and services used in the workplace.
- Champion and role-model Samsara’s cultural principles: Obsess Over the Customer, Build for the Long Term, and Growth Mindset.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
