Business Technology Operations Support Specialist

Samsara•San Francisco, CA

15h•$42,840 - $72,000•Onsite

About The Position

Samsara is hiring an Onsite IT Specialist for its IT Helpdesk team. The role provides systems support and technology assistance to employees at the San Francisco headquarters and online, helping resolve technical and access issues and keeping teams connected and productive. This is an in-office position requiring five days per week at the San Francisco, California headquarters. The specialist manages support tickets, completes new-hire onboarding, orders and provisions laptops and peripherals, manages system access, and supports hardware recovery and asset management. The role also manages office endpoints and employee access to Samsara’s cloud infrastructure; collaborates on infrastructure projects, upgrades, audits, SaaS rollouts, integrations, and scripting; documents IT policies and procedures; and partners with other support tiers and teams on escalations and process improvements. The position works 8:00 a.m.–5:00 p.m. Monday–Friday Pacific Time, with occasional off-hours support for urgent technical issues or special events.

Requirements

A college degree in a technical program such as Computer Science, Information Systems, or another STEM field, or four years of relevant job experience.
At least two years of help desk or technical support experience.
At least one year of experience providing onsite IT support to employees.
Basic networking experience.
Strong spoken and written communication skills.
Availability from 8:00 a.m. to 5:00 p.m. Monday through Friday Pacific Time, with occasional off-hours support for urgent technical issues or special events.

Nice To Haves

Knowledge of Apple products such as MacBooks and iPhones.
Experience with enterprise SaaS such as G Suite, Slack, Zoom, or Okta.
Experience with a ticketing system such as Zendesk or ServiceNow.
A passion for learning and trying new things in a fast-paced environment.
An affinity for working with electronic devices.

Responsibilities

Help employees at the San Francisco headquarters and online resolve technology problems.
Manage a ticket queue and identify opportunities to improve support processes.
Complete new-hire onboarding, including ordering and provisioning laptops and client peripherals and managing system access.
Support hardware recovery and asset management.
Manage office endpoints, including printers, laptops, and conference room equipment.
Manage employee access to Samsara’s cloud infrastructure.
Work with IT Specialists on infrastructure projects and upgrades, including network connectivity, security audits, SaaS rollouts and integrations, and scripting activities.
Document IT policies and procedures.
Partner with adjacent support tiers and teams on escalations and process enhancements.
Drive core operations that keep the company secure and productive.
Deploy and manage systems that support collaboration and productivity at scale.
Plan and integrate tools and services used in the workplace.
Champion and model Samsara’s cultural principles as the company scales globally and across new offices.