Business Systems Q/A Analyst

State of Maine•Augusta, GA

8d•Hybrid

About The Position

The Business Systems Quality Assurance Analyst works as part of the Production Support team in Maine Revenue Services’ Systems Operations Division, performing tasks in multiple areas related to project delivery. The position facilitates timely communication with program managers, vendors, and other stakeholders; assists with project components; prepares project-related documentation; recommends business system definitions, documentation changes, protocols, and controls; and helps create and maintain public self-help electronic filing guides. The employee must be able to participate on or lead a small team and establish and maintain effective working relationships. Work is performed under limited supervision. The position is based in Augusta and offers partial/hybrid telework upon management approval after completion of the probation period. The posting notes multiple vacancies and states that the position is not eligible for visa sponsorship or STEM OPT extensions.

Requirements

A four-year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or a related field, demonstrating thorough knowledge of systems improvement and quality assurance concepts and the ability to evaluate electronic system business processes.
Knowledge of applicable state and federal laws, rules, and regulations.
Knowledge of current business and management systems, methods, and processes.
Knowledge of quality assurance principles, methods, and risk assessment.
Knowledge of computerized applications used in accounting systems.
Knowledge of organizational procedures, workflow, and functions.
Ability to develop evaluation and monitoring systems.
Ability to participate on or lead a small team.
Ability to analyze computer application testing results.
Ability to establish and maintain effective working relationships.
Ability to write technical reports and documents.

Responsibilities

Analyze system data, develop information and documentation, evaluate solutions or alternative approaches, and recommend organizational and system changes or modifications.
Create and maintain self-help electronic filing guides for public use.
Assist with documenting system technical specifications and user manuals for Maine Revenue Services systems.
Recommend changes to business quality controls and complex documents to support delivery of program services and product deliverables.
Consult with vendors and/or IT personnel to troubleshoot system problems, investigate abnormalities, and identify solutions.
Collaborate with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.
Facilitate timely communication with program managers, vendors, and other stakeholders and assist with project components and project-related documentation.

Benefits

13 paid holidays, 12 days of sick leave, and at least three weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
State payment of 85%–100% of employee-only health insurance premiums, depending on salary; participation in the health insurance premium credit program can decrease employee-only premiums by 5%.
State payment of 100% of employee-only dental insurance premiums.
State contribution of 14.06% of pay to the Maine Public Employees Retirement System.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness through the State’s qualified-employer status.
Living Resources employee assistance program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits; benefits may vary by collective bargaining agreement and are prorated for less than full-time work.