Business Systems Q/A Analyst

State of Maine•Augusta, GA

7d•Hybrid

About The Position

This position is part of a team of Business Systems Quality Assurance Analysts in the Maine Revenue Services Systems Operations Division. It performs analysis and design of quality assurance testing related to business procedures for complex revenue service processing operations and ensures adherence to quality standards. The work requires knowledge of project management principles, scientific methodologies involving interactive testing approaches, current business and management systems, quality assurance principles, the software development life cycle, systems and user acceptance testing methods, and organizational procedures, workflow, and functions. The analyst must be able to participate on or lead a small team and maintain effective working relationships. Work is performed under limited supervision. The position is based in Augusta and offers partial/hybrid telework upon management approval after successful completion of the probation period. The role is not eligible for visa sponsorship or STEM OPT extensions. There are multiple vacancies.

Requirements

A four-year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or a related field, demonstrating thorough knowledge of systems improvement and quality assurance concepts and the ability to evaluate electronic system business processes.
Knowledge of scientific methodologies involving interactive testing approaches.
Knowledge of applicable state and federal laws, rules, and regulations.
Knowledge of quality assurance principles, methods, and risk assessment.
Knowledge of computerized applications used in accounting systems.
Knowledge of organizational procedures, workflow, and functions.
Ability to develop evaluation and monitoring systems.
Ability to draft test scripts and document and compare results.
Ability to participate on or lead a small team.
Ability to analyze computer application testing results.
Ability to establish and maintain effective working relationships.
Ability to write technical reports and documents.

Responsibilities

Assist with business system definitions and quality assurance testing on medium and large projects, participating in one or more stages of the systems project life cycle.
Serve as a liaison, help ensure timely services, and make recommendations regarding risk and risk mitigation.
Develop draft test scripts and testing strategies to examine electronic system functions and business change management processes.
Verify compliance with quality assurance standards, identify and recommend process improvements, and ensure systems function as designed.
Perform system testing to validate system integrity and document that quality control standards are maintained throughout systems and processes.
Confer with vendors and/or IT personnel to troubleshoot system problems and abnormalities and identify solutions.
Collaborate with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.

Benefits

13 paid holidays, 12 days of sick leave, and at least three weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
State-paid employee-only health insurance premiums at 85%-100%, depending on salary; participation in the health insurance premium credit program can reduce employee-only premiums by 5%.
State-paid 100% of employee-only dental insurance premiums.
State contribution of 14.06% of pay to the Maine Public Employees Retirement System.
Gym membership reimbursement of up to $40 per month.
Health and dependent care flexible spending accounts.
Eligibility for Public Service Student Loan Forgiveness.
Employee assistance through the Living Resources Program.
Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may also be available under the Family and Medical Leave Act.
Voluntary deferred compensation through a MaineSaves 457(b) account.
Additional wellness benefits.