Business Systems Q/A Analyst
About The Position
This position is part of the Production Support team in Maine Revenue Services’ Systems Operations Division and performs tasks in multiple areas related to project delivery. The analyst facilitates timely communications with program managers, vendors, and other stakeholders; assists with project components; completes project-related documentation; recommends business system definitions; processes documentation changes, protocols, and controls; and helps create and maintain updated self-help electronic filing guides for public use. The position requires participation on or leadership of a small team and effective working relationships. Work is performed under limited supervision.
Requirements
- A four-year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or a related field, demonstrating thorough knowledge of systems improvement and quality assurance concepts and the ability to evaluate electronic system business processes.
- Knowledge of applicable state and federal laws, rules, and regulations.
- Knowledge of current business and management systems, methods, and processes.
- Knowledge of quality assurance principles, methods, and risk assessment.
- Knowledge of computerized applications used in accounting systems.
- Knowledge of organizational procedures, workflow, and functions.
- Ability to develop evaluation and monitoring systems.
- Ability to participate on or lead a small team.
- Ability to analyze results of testing computer applications.
- Ability to establish and maintain effective working relationships.
- Ability to write technical reports and documents.
Responsibilities
- Analyze system data, develop information and documentation, consider solutions or alternative methods, and recommend organizational and system changes and modifications.
- Create and maintain self-help electronic filing guides for use by the public.
- Assist with documenting system technical specifications and user manuals for Maine Revenue Services systems.
- Recommend changes to business quality controls and complex documents to support proper delivery of program services and product deliverables.
- Confer with vendors and/or IT personnel to troubleshoot system problems and abnormalities and identify solutions.
- Collaborate with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.
- Facilitate timely communications with program managers, vendors, and other stakeholders and assist with project components and related documentation.
Benefits
- 13 paid holidays, 12 days of sick leave, and 3 or more weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
- State contribution toward 85%–100% of employee-only health insurance premiums, depending on salary, with dependent coverage options.
- A 5% employee-only health insurance premium credit for participation, subject to program requirements.
- State-paid employee-only dental insurance premiums.
- State contribution of 14.06% of pay to MainePERS on behalf of the employee.
- Gym membership reimbursement of up to $40 per month.
- Health and dependent care flexible spending accounts.
- Eligibility for Public Service Student Loan Forgiveness through the State's qualified-employer status.
- Employee assistance program through the Living Resources Program.
- Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may also be available under the FMLA.
- Voluntary deferred compensation through a MaineSaves 457(b) account.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
