Business Systems Q/A Analyst
About The Position
This position is part of a team of Business Systems Quality Assurance Analysts in Maine Revenue Services’ Systems Operations Division. It performs analysis and design of quality assurance testing related to business procedures for complex revenue service processing operations and ensures adherence to quality standards. The role requires knowledge of project management principles, interactive scientific testing methodologies, current business and management systems, quality assurance, the software development life cycle, systems and user acceptance testing, and organizational procedures, workflows, and functions. The employee must be able to participate on or lead a small team and maintain effective working relationships. Work is performed under limited supervision. The position is based in Augusta and offers partial hybrid telework, subject to management approval after the probation period. Multiple vacancies are available. Applicants must submit a cover letter, current resume, and three professional references.
Requirements
- A four-year combination of education, training, and/or progressively responsible professional experience in systems analysis, business analysis, or a related field, demonstrating thorough knowledge of systems improvement and quality assurance concepts and the ability to evaluate electronic system business processes.
- Knowledge of scientific methodologies requiring interactive testing approaches.
- Knowledge of applicable state and federal laws, rules, and regulations.
- Knowledge of quality assurance principles, methods, and risk assessment.
- Knowledge of computerized applications used in accounting systems.
- Knowledge of organizational procedures, workflow, and functions.
- Ability to develop evaluation and monitoring systems.
- Ability to draft test scripts and document and compare results.
- Ability to participate on or lead a small team.
- Ability to analyze results of testing computer applications.
- Ability to establish and maintain effective working relationships.
- Ability to write technical reports and documents.
Responsibilities
- Assist with business system definitions and quality assurance testing on medium and large projects, participating in one or more steps of the systems project life cycle.
- Serve as a liaison, help ensure timely services, and make recommendations concerning risk and risk mitigation.
- Develop draft test scripts and testing strategies to examine electronic system functions and business change management processes.
- Verify compliance with quality assurance standards, identify and recommend process improvements, and ensure systems function as designed.
- Perform system testing to validate system integrity and document that quality control standards are maintained throughout systems and processes.
- Confer with vendors and/or IT personnel to troubleshoot system problems and abnormalities and identify solutions.
- Collaborate with stakeholders, vendors, project teams, and managers to discuss problems, correct plans, and implement organizational solutions.
Benefits
- 13 paid holidays, 12 days of sick leave, and three or more weeks of vacation leave annually; vacation accrual increases with years of service, and overtime-exempt employees receive personal leave.
- The State pays 85%–100% of employee-only health insurance premiums, depending on salary; dependent coverage is also available.
- A 5% employee-only health insurance premium credit for participation, subject to program requirements.
- The State pays 100% of employee-only dental insurance premiums.
- The State contributes 14.06% of pay to the Maine Public Employees Retirement System (MainePERS).
- Gym membership reimbursement of up to $40 per month.
- Health and dependent care flexible spending accounts.
- Eligibility for Public Service Student Loan Forgiveness.
- Living Resources employee assistance program.
- Six weeks of fully paid parental leave for employees welcoming a child, including non-birthing and adoptive parents; additional unpaid leave may also be available under the Family and Medical Leave Act.
- Voluntary deferred compensation through a MaineSaves 457(b) account.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
