Business Systems & Data Analyst

Knoxville Utilities Board • 4505 Middlebrook Pike Knoxville, TN

5d

About The Position

Leverage data from KUB’s enterprise IT systems—including customer, utility operations, geographic, and meter data—to uncover insights that improve business performance and enhance the customer experience. Use data analytics and visualization tools to transform complex information into meaningful metrics, automated solutions, reports, and actionable insights that support smarter decisions across the organization.

Contribute to enterprise technology projects by supporting system enhancements, upgrades, and replacements through testing, documentation, automation, and project coordination. Partner with management and cross-functional teams to identify business needs, prioritize information requirements, streamline processes, and deliver innovative solutions that create value for internal and external customers.

Requirements

• Bachelor’s degree in data analytics, business, information systems, or another related field from an accredited four-year college or university.
• One to three years of experience in a related field.
• Strong verbal and written communication skills.
• Strong analytical, project management, and organizational skills.
• Ability to work independently on projects and complete them in a timely manner.
• Experience and proficiency with the Microsoft Office Suite.
• Valid driver's license.

Nice To Haves

• Experience with relational databases, including writing SQL statements.
• Experience with data analytics tools such as Python and MS Power BI.
• Knowledge of the utility industry.

Responsibilities

• Analyze data from enterprise IT systems, including customer, utility operations, geographic, and meter data, to identify insights that improve business performance and the customer experience.
• Use analytics and visualization tools to create metrics, automated solutions, reports, and actionable insights.
• Support enterprise technology enhancements, upgrades, and replacements through testing, documentation, automation, and project coordination.
• Partner with management and cross-functional teams to identify business needs and prioritize information requirements.
• Help streamline processes and deliver solutions that create value for internal and external customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level