Senior Business Data Analyst (Learning Systems)

Arden University

1d•Remote

About The Position

The Senior Business Data Analyst (Learning Systems) will shape how Arden University manages, maintains and uses data across its Learning Systems landscape. Based within the IT Department’s Learning Systems team, the role leads data management, analysis and reporting across platforms including Moodle and its plugins, Accipio, Zoom and PMA, ensuring information is accurate, reliable, accessible and fit for purpose. The postholder will identify and deliver data and process improvements, working with stakeholders to understand business needs and translate requirements into practical technical solutions. The role supports current operations and future projects by improving data quality and readiness, strengthening system integrations, developing dashboards and enhancing reporting so decision-makers have meaningful, timely and trusted information. This is a senior, hands-on position involving ownership of complex data challenges, expert advice and recommendations, and leadership of multiple activities and projects with minimal guidance. The analyst will work with senior stakeholders, business analysts and technical teams to identify process gaps, develop solutions and oversee implementation. They will promote data standards, reporting requirements and relevant policies, and ensure data risks are identified and managed. The role also helps establish business analysis standards across the team by developing effective tools and approaches, improving consistency and efficiency, coordinating analysis activities, and fostering collaboration and continuous improvement. The position is primarily remote, with little to no travel to the Coventry head office or campuses. The working arrangement is non-contractual; an Arden work location will be included in the employment contract. The role is permanent and is based on 37 hours per week.

Requirements

Extensive experience in data analysis, data management and data quality, including data mapping, identifying process improvements and resolving complex data issues.
Strong practical knowledge of learning systems; Moodle is ideal, but alternative learning systems are acceptable.
Expert knowledge of business analysis methodologies and techniques, including requirements elicitation, stakeholder workshops, user stories, use cases and process mapping.
Experience leading complex data analysis activities, translating business needs into technical requirements, evaluating solutions and providing clear, evidence-based recommendations.
Experience with testing methodologies, including User Acceptance Testing (UAT), and supporting delivery of system and process improvements.
Strong analytical and problem-solving skills, exceptional attention to detail, and ability to draw meaningful insights from incomplete or conflicting data.
Excellent stakeholder engagement, communication and influencing skills, including explaining complex technical concepts to non-technical audiences and negotiating outcomes with senior stakeholders.
Ability to manage multiple priorities in a fast-paced IT or data environment, work independently and lead activities with minimal guidance.
Ability to guide colleagues, share expertise, promote consistent business analysis standards and foster collaboration and continuous improvement.
Practical knowledge of data governance, relevant legal and regulatory requirements, and information security, including GDPR.

Nice To Haves

Strong practical knowledge of Moodle, its plugins and associated learning systems, including assessment platforms and system integrations, ideally in higher education.
ITIL Foundation, Business Analysis or Project Management qualifications, such as PRINCE2 or AgilePM.
Data-related qualifications or training in GDPR, information security or DLP.
Exposure to Azure, Fabric, AWS, TOGAF or change management frameworks.
Experience delivering data initiatives within Higher Education.
Experience working with IT architects to implement policies and standards.
Experience supporting strategic initiatives and engaging with senior stakeholders.

Responsibilities

Lead data management, analysis and reporting activities across Learning Systems platforms, including Moodle and its plugins, Accipio, Zoom and PMA.
Ensure data is accurate, reliable, accessible and fit for purpose.
Identify and deliver data and process improvements in collaboration with stakeholders.
Understand business needs and translate requirements into practical technical solutions.
Improve data quality and readiness, strengthen system integrations, develop dashboards and enhance reporting.
Own complex data challenges, provide expert advice and recommendations, and lead multiple activities and projects with minimal guidance.
Work with senior stakeholders, business analysts and technical teams to identify process gaps and develop effective solutions.
Oversee the successful implementation of data, system and process improvements.
Promote adherence to data standards, reporting requirements and relevant policies, and ensure data risks are identified and managed appropriately.
Develop effective business analysis tools and approaches, improve consistency and efficiency, and coordinate business analysis activities.
Provide guidance and share expertise with colleagues while fostering collaboration and continuous improvement.