Business Systems/Application Support Analyst

RTX•US-TX-REMOTE, TX

16h•$107,500 - $204,500•Remote

About The Position

RTX Enterprise Services is seeking a Business Systems/Application Support Analyst for a multidisciplinary project and sustainment team supporting stakeholders across Global Trade, Licensing, Cybersecurity, Digital Technology, and Engineering. The role works primarily with Global Trade and technical teams to understand business needs, document requirements, support application sustainment and configuration, and help ensure successful use of SaaS applications. The analyst coordinates requests, assesses impacts to the integration environment, validates solutions, supports User Acceptance Testing, and produces project artifacts such as user stories and design documentation. The analyst develops expertise in the OCR application and its modules, including Watch List Screening, Department of State, Department of Commerce, and Commodity Classification, as well as related configuration and integrated systems. The position supports reporting, controls, and consultation needs for Global Trade and Legal partners; coordinates application and infrastructure updates; and translates stakeholder needs into functional and operational requirements and project deliverables. The role contributes to Agile delivery using Jira and Confluence and requires collaboration with business stakeholders, vendors, database administrators, project managers, and technical teams. The position is designated remote, with travel required for PI Planning events, workshops, or structured walkthroughs. Candidates must be U.S. citizens because access to certain necessary systems is restricted to U.S. citizens. The listed salary range is $107,500–$204,500.

Requirements

University degree in MIS, Computer Science, or a STEM-related field, or equivalent experience, and typically at least 8 years of relevant experience; alternatively, an advanced degree in a related field and at least 5 years of experience.
4–6 years of experience in a Business Analyst or Systems Analyst role.
Experience with SAFe/Agile, IDPS, EVMS, RTN CORE, and Lean methodologies.
Familiarity with both Agile and Waterfall software development approaches.
Strong personal organization skills, including timely task completion and prompt responses to information requests.
Ability to travel for PI Planning events, workshops, or structured walkthroughs.
U.S. citizenship is required to access certain necessary systems.

Responsibilities

Develop expertise in the OCR application and its modules, configuration, and integrated systems, collaborating with vendor support, database administrators, and functional subject-matter experts.
Provide ad hoc support to Global Trade and Legal partners on reporting, controls, and consultation needs.
Support monthly application upgrades and quarterly server and database updates.
Track and coordinate internal requests, ensuring timely completion and clear documentation of resolutions.
Maintain awareness of Global Trade and Legal policies and how they apply to the OCR application and its data.
Work with functional leads, subject-matter experts, and vendors to document concerns and enhancement requests.
Create business process mappings, use cases, scenarios, user stories, enterprise analyses, and workflow analyses as needed.
Work independently with users to define concepts and requirements, and collaborate with project managers and team members across initiatives.
Manage stakeholder expectations and prioritize requirements.
Participate in daily standups, team meetings, and retrospectives; provide status updates and identify risks, issues, or delays.
Interpret customer needs and translate them into functional and operational requirements; produce requirements documents, use cases, acceptance criteria, UI mockups, and interface designs.
Communicate professionally with leadership, subject-matter experts, and cross-functional stakeholders.
Develop and document requirements and issues as user stories and tasks in Jira and Confluence to support Agile project delivery.
Maintain familiarity with relevant tools, technologies, and Global Trade and Licensing concepts.