Business Application Analyst

Bankwell Financial Group • New Canaan, CT

21h

About The Position

Bankwell is seeking a Business Application Analyst to support and expand the use of Jack Henry Enterprise Workflow (EWF) across the organization. The analyst serves as a liaison between business departments and technology teams, helping automate, standardize, and improve operational processes through workflow design, system integration, task automation, approvals, and reporting. The role works with department leaders and subject matter experts to understand existing processes, identify opportunities for improvement, configure workflow solutions, support production workflows, and help ensure workflows operate efficiently and consistently throughout the bank.

Enterprise Workflow is a configurable platform used to automate business processes through task management, approvals, notifications, document generation, audit tracking, and integration with Jack Henry and third-party applications. It supports functions including lending, deposits, treasury, operations, compliance, customer service, and human resources.

The position includes workflow design and administration, day-to-day application support, business process improvement, integration and data management, and reporting and audit support. Employees are also responsible for complying with applicable banking regulations, completing required compliance training, and following relevant policies and procedures. This is an exempt position. The description is a general outline of essential job functions and is not an employment contract or an exhaustive list of duties.

Requirements

• Bachelor's degree in Information Systems, Business, Finance, or Operations, or equivalent experience.
• At least 3 years of experience in banking operations, business system support, workflow automation, or application support.
• Strong understanding of banking processes and operational procedures.
• Ability to gather requirements and translate business needs into system solutions.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Experience documenting business processes and procedures.

Nice To Haves

• Experience with Jack Henry solutions, including SilverLake, Xperience, jXchange, Enterprise Workflow, Banno, or related applications.
• Experience supporting banking operations, lending, deposit operations, treasury management, or compliance functions.
• Workflow automation or business process management (BPM) experience.
• Experience with reporting and data analysis.
• Familiarity with SQL, APIs, integrations, or low-code workflow platforms.
• Understanding of banking regulatory and audit requirements.
• Strong collaboration skills with business subject matter experts.
• Ability to understand operational challenges and design practical workflow solutions.
• Strong ownership and follow-through.
• Curiosity and a continuous improvement mindset.
• Ability to balance technical configuration with business process design.
• Comfort working across multiple departments simultaneously.

Responsibilities

• Develop workflow routing rules, approval paths, notifications, escalations, and task assignments.
• Modify existing workflows as operational and regulatory requirements evolve, using pre-built templates and customized solutions as appropriate.
• Provide day-to-day support to Enterprise Workflow users and troubleshoot workflow issues, failed transactions, routing problems, and integration errors.
• Monitor workflow performance and identify opportunities for optimization.
• Coordinate with Jack Henry support and third-party vendors when necessary.
• Participate in software upgrades, release testing, and functionality reviews.
• Document current-state and future-state processes with business units and recommend enhancements to improve consistency, efficiency, accountability, and customer experience.
• Assist departments with adopting workflow automation and best practices, and support continuous improvement initiatives across banking operations.
• Maintain workflow configurations, queues, user assignments, business rules, and approval matrices.
• Support task assignment and workload routing across departments; configure escalation rules, notifications, service-level tracking, and approval structures.
• Ensure workflows align with internal policies and operational controls.
• Support integrations between Enterprise Workflow, Jack Henry applications, and other bank systems.
• Assist with workflow-triggered updates to customer records and bank applications; validate data exchange and automated maintenance functions.
• Support document generation, electronic communications, and workflow-based data updates.
• Develop workflow reports and dashboards, and monitor workflow metrics, turnaround times, bottlenecks, and exception processing.
• Support auditors and compliance personnel by providing workflow history and audit documentation, and ensure workflow solutions maintain appropriate audit trails and process transparency.
• Comply with applicable banking regulations, complete compliance training, and follow role-specific policies and procedures.

Benefits

• Medical, dental, and vision coverage
• Employer-paid life and disability insurance
• HSA option
• Employee Assistance Program (EAP)
• Telehealth and wellness resources
• Supplemental insurance options
• Pet insurance
• Legal plan benefits
• Benefits become effective on the first day of the month following the date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level