Business Application Analyst

Bankwell Financial Group•New Canaan, CT

About The Position

Bankwell is seeking a Business Application Analyst to support and expand the use of Jack Henry Enterprise Workflow (EWF) across the organization. The role serves as a liaison between business departments and technology teams, helping automate, standardize, and improve operational processes through workflow design, system integration, task automation, approvals, and reporting. The analyst works with department leaders and subject matter experts to understand existing processes, identify improvement opportunities, configure workflow solutions, support production workflows, and help ensure workflows operate efficiently and consistently throughout the bank. Enterprise Workflow supports processes across lending, deposits, treasury, operations, compliance, customer service, and human resources through task management, approvals, notifications, document generation, audit tracking, and integration with Jack Henry and third-party applications. The position includes workflow configuration and administration, day-to-day application support, business process improvement, integrations and data management, reporting, and audit support. Employees are also responsible for complying with banking regulations applicable to Bankwell, completing required compliance training, and following relevant policies and procedures. The position is classified as exempt.

Requirements

Bachelor's degree in Information Systems, Business, Finance, or Operations, or equivalent experience.
At least 3 years of banking operations, business system support, workflow automation, or application support experience.
Strong understanding of banking processes and operational procedures.
Ability to gather requirements and translate business needs into system solutions.
Strong analytical and problem-solving skills.
Ability to communicate effectively with technical and non-technical stakeholders.
Experience documenting business processes and procedures.

Nice To Haves

Experience with Jack Henry solutions, including SilverLake, Xperience, jXchange, Enterprise Workflow, Banno, or related applications.
Experience supporting banking operations, lending, deposit operations, treasury management, or compliance functions.
Workflow automation or business process management (BPM) experience.
Experience with reporting and data analysis.
Familiarity with SQL, APIs, integrations, or low-code workflow platforms.
Understanding of banking regulatory and audit requirements.
Strong collaboration skills with business subject matter experts.
Ability to understand operational challenges and design practical workflow solutions.
Strong ownership and follow-through.
Curiosity and a continuous improvement mindset.
Ability to balance technical configuration with business process design.
Comfort working across multiple departments simultaneously.

Responsibilities

Develop workflow routing rules, approval paths, notifications, escalations, and task assignments.
Modify existing workflows as operational and regulatory requirements evolve.
Use pre-built workflow templates and customize solutions to meet Bankwell requirements.
Provide day-to-day support for Enterprise Workflow users.
Troubleshoot workflow issues, failed transactions, routing problems, and integration errors.
Monitor workflow performance and identify opportunities for optimization.
Coordinate with Jack Henry support and third-party vendors when necessary.
Participate in software upgrades, release testing, and functionality reviews.
Document current-state and future-state processes with business units.
Recommend workflow enhancements that improve consistency, efficiency, accountability, and customer experience.
Assist departments in adopting workflow automation and best practices.
Support continuous improvement initiatives across banking operations.
Maintain workflow configurations, queues, user assignments, business rules, and approval matrices.
Support task assignment and workload routing across departments.
Configure escalation rules, notifications, service-level tracking, and approval structures.
Ensure workflows align with internal policies and operational controls.
Support integrations between Enterprise Workflow, Jack Henry applications, and other bank systems.
Assist with workflow-triggered updates to customer records and bank applications.
Validate workflow-related data exchange and automated maintenance functions.
Support document generation, electronic communications, and workflow-based data updates.
Develop workflow reports and dashboards.
Monitor workflow metrics, turnaround times, bottlenecks, and exception processing.
Provide workflow history and audit documentation to auditors and compliance personnel.
Ensure workflow solutions maintain appropriate audit trails and process transparency.
Comply with applicable banking regulations, complete compliance training, and follow relevant policies and procedures.
Perform tasks assigned by supervisory personnel, regardless of job title or routine duties.