Systems Analyst I - Application Support

Mortenson•Robbinsdale, MN

23h•$77,000 - $115,600•Hybrid

About The Position

The Systems Analyst I supports business-critical applications within the Construction Applications portfolio, assisting with administration, maintenance, support, and continuous improvement of solutions that enable construction operations. The role works with business partners, end users, vendors, and internal ITS teams to help ensure applications remain secure, reliable, current, and aligned with business needs. The position supports construction-focused technologies, including Autodesk products, Engineering Services applications, and other software platforms used throughout the organization. It provides an opportunity to develop technical expertise and knowledge of construction operations while working alongside senior and lead systems analysts. This is a hybrid role, with three days in the office and two days remote each week.

Requirements

Strong analytical, problem-solving, and troubleshooting skills.
Strong verbal and written communication skills.
Ability to build positive working relationships with end users, business partners, vendors, and technical teams.
Ability to manage multiple priorities and coordinate work schedules effectively.
Demonstrated initiative, curiosity, and willingness to learn new technologies and business processes.
Ability to identify, research, and resolve ambiguous or unfamiliar issues.

Nice To Haves

Exposure to IT support, systems administration, application support, or related technology roles.
Experience supporting business applications in a corporate environment.
Familiarity with Autodesk products or engineering- or construction-related software.
Knowledge of construction industry processes, workflows, and technologies.
Experience working with software vendors, license management, or software renewals.

Responsibilities

Provide day-to-day support for applications in the Construction Applications portfolio.
Assist with application administration, including user provisioning, access management, configuration updates, and installation support.
Coordinate and support scheduled application maintenance, including patching, upgrades, and software updates.
Help ensure supported applications remain current, secure, and compliant with established standards.
Monitor and address application-related incidents and service requests through established ITS processes.
Troubleshoot application issues with end users, ITS technical resources, and vendor support teams.
Investigate system problems, identify root causes, and assist with corrective actions.
Escalate complex issues appropriately while maintaining ownership and communication throughout resolution.
Assist with testing and validating fixes, upgrades, and system changes before deployment.
Support vendor relationships for the Construction Applications portfolio, coordinating with more than 80 software and technology vendors.
Assist with software licensing, including renewals, license additions, entitlement tracking, and license key management.
Document vendor communications, processes, decisions, and outcomes.
Coordinate with vendors and internal stakeholders on application support, maintenance, and issue resolution.
Partner with business users to understand application needs and operational challenges.
Assist with gathering, documenting, and validating business requirements.
Research options and participate in evaluating technical solutions to business problems.
Support solution design, testing, implementation, and user adoption activities.
Collaborate with construction operations teams, business partners, vendors, and ITS colleagues.
Work with senior and lead systems analysts to learn best practices and expand technical capabilities.
Develop an understanding of construction processes and workflows to better support users and business objectives.
Maintain documentation, create support procedures, and contribute to knowledge-sharing activities.
Follow ITS standards, change management practices, ticketing requirements, and professional IT operational procedures.

Benefits

Medical and prescription drug plans, including no-additional-cost vision coverage, for eligible employees working 25 or more hours per week.
Dental plan.
401(k) retirement plan with a Mortenson match.
Paid time off, holidays, and other paid leaves.
Employer-paid life, AD&D, and disability insurance.
No-cost mental health tool and concierge with work-life resources.
Tuition reimbursement.
Adoption assistance.
Gym membership discount program.
Position eligibility for Mortenson’s incentive plan.