9506 Business Systems Analyst

PSEG•South Plainfield, NJ

4d•$79,400 - $125,600•Hybrid

About The Position

The IT Analyst on PSEG’s ADMS/OMS and DORT (Distribution Outage Request Tool) Product Team supports and enhances PSE&G’s Electra ADMS/OMS desktop, web, and mobile platforms, along with other tools used across Electric Distribution. The role gathers and documents requirements, configures system functionality across environments, performs testing, triages incidents, manages user access, and develops subject matter expertise in ADMS/OMS capabilities to improve integration and user experience. The position collaborates with Electric Operations, IT Utility Operations, SAP, MuleSoft, Kubra, Grid Platform Management, DOS OMS Leads, and the ADMS vendor Aspentech DGM. It focuses on understanding business processes and system functionality, driving product improvements, supporting strategic initiatives, and ensuring high-quality solution delivery. The analyst analyzes data, identifies gaps, recommends enhancements, and works with product owners and stakeholders to prioritize and implement work. Duties may change as organizational needs, technologies, and priorities evolve. At this time, only current PSEG employees are being considered. The role reports directly to the IT Technology Sr Supervisor for the ADMS/OMS Product Team. It is hybrid, requiring at least three onsite days per week. Reliable weekly scheduled on-call support and scheduled Division visits are required. During storm or outage restoration and other emergency restoration efforts, the employee may be asked to perform duties outside normal responsibilities or schedules and may work at an alternate location. PSEG is not offering visa sponsorship.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a relevant technical field, plus at least 2 years of business systems analysis experience in information technology or asset management; without a degree, at least 4 years of experience is required.
Experience on medium-to-large, simple and complex projects, including implementing systems to achieve business goals.
0–2+ years of experience working with project teams to determine implementation strategy.
Ability to work independently on most technical issues and apply broad business-analysis knowledge acquired through progressive experience.
Experience communicating and working with peers, vendors, staff, functional and business leadership, and other groups.
Experience leading projects from a technical perspective.
Ability to communicate technical topics proactively, clearly, succinctly, and relevantly.
Ability to interact effectively with external constituent groups and clients.
Ability to use Microsoft Office tools effectively, including Word, Excel, PowerPoint, Outlook, and SharePoint.
Compliance with the Department of Energy’s regulation 10 CFR 810 is required.
Must be a current PSEG employee to be considered at this time.

Nice To Haves

SQL or Python knowledge.
Knowledge of AI tools.
Experience with mission-critical technology solutions.
Experience working in regulatory and/or compliance environments.
Familiarity with systems administration, asset and application patching, and lifecycle management.

Responsibilities

Support ADMS/OMS Technology, Product Owners, SMEs, stakeholders, and cross-functional teams in planning and executing product roadmaps, defining business and system requirements, and aligning initiatives with strategic goals and operational needs.
Analyze system problems, identify gaps, define future-state solutions, and support Electric Operations with enhancements, process improvements, and user experience improvements.
Develop subject matter expertise in OMS, Compass, and DORT to strengthen system integration, operational support, and customer outcomes.
Manage and troubleshoot incidents using ServiceNow, configure systems without coding, and lead weekly configuration deployments into Production.
Work with vendors to resolve issues and support biannual system code patches.
Administer user accounts, including account creation, password resets, and access management.
Certify iOS updates for compatibility with the mobile application.
Provide scheduled weekly on-call support and visit Divisions to meet end users and discuss system functionality and potential enhancements.
Conduct data analysis, develop reporting, and recommend business-process or product improvements.
Participate in QA activities, including test plan development, requirement validation, deliverable verification, incident resolution, and performance testing support.
Build and maintain partnerships across ADMS and IT Utility Operations to support alignment, transparency, communication, and problem-solving.
Adapt to changing strategic priorities, technologies, and operational needs.
During storm, outage, or emergency restoration efforts, perform functions outside normal duties or work schedules and potentially at an alternate location.