9506 Business Systems Analyst

PSEG•South Plainfield, NJ

3d•Hybrid

About The Position

The IT Analyst for PSEG’s ADMS/OMS and DORT Product Team supports and enhances PSE&G’s Electra ADMS/OMS desktop, web, and mobile platforms, as well as other tools used across Electric Distribution. The role gathers and documents requirements, configures system functionality across environments, executes testing, triages incidents, manages user access, and develops subject matter expertise in ADMS/OMS capabilities to improve integration and user experience. The analyst works with Electric Operations, IT Utility Operations, SAP, MuleSoft, Kubra, Grid Platform Management, DOS OMS Leads, and the ADMS vendor Aspentech DGM. The position focuses on understanding business processes and system functionality, driving product improvements, supporting strategic initiatives, and ensuring high-quality solution delivery. It analyzes data, identifies gaps, recommends enhancements, and partners with product owners and stakeholders to prioritize and implement work. Duties may evolve as organizational needs, technologies, and strategic priorities change. Only current PSEG employees are being considered. The position reports directly to the IT Technology Sr Supervisor for the ADMS/OMS Product Team. The role is hybrid, with at least three onsite days per week. It includes reliable weekly scheduled on-call support and scheduled visits to Divisions. During storm or emergency restoration efforts, the employee may be required to perform work outside normal duties or schedule and may be assigned to an alternate location.

Requirements

Bachelor’s degree in Computer Science, Engineering, or a relevant technical field, plus at least 2 years of business systems analysis experience in information technology or asset management; without a degree, at least 4 years of experience.
Proven experience on medium-to-large, simple and complex projects and implementing systems to achieve business goals.
0–2+ years of experience working with project teams to determine implementation strategy.
Ability to work independently on most technical issues.
Broad knowledge of business analysis acquired through progressive experience.
Experience communicating and working with a wide range of people, including peers, vendors, staff, functional and business leadership, and others.
Experience leading projects from a technical perspective.
Ability to communicate technical topics proactively, clearly, succinctly, and relevantly.
Ability to interact effectively with external constituent groups and clients.
Knowledge of Microsoft Office tools, including Word, Excel, PowerPoint, Outlook, and SharePoint.
Compliance with Department of Energy regulation 10 CFR 810 is required; where applicable, the successful applicant must meet the stated citizenship, residency, or protected-individual eligibility criteria.
Availability for scheduled on-call support and, during storm or emergency restoration, work outside regular duties or schedule and potentially at an alternate location.

Nice To Haves

SQL or Python knowledge.
Knowledge of AI tools.
Experience with mission-critical technology solutions.
Experience working in regulatory and/or compliance environments.
Familiarity with systems administration, asset and application patching, and lifecycle management.

Responsibilities

Support ADMS/OMS Technology, Product Owners, SMEs, stakeholders, and cross-functional teams in planning and executing product roadmaps, defining business and system requirements, and aligning initiatives with strategic goals and operational needs.
Analyze system problems, identify gaps, define future-state solutions, and support Electric Operations with enhancements, process improvements, and user-experience improvements.
Develop subject matter expertise in OMS, Compass, and DORT to strengthen system integration, operational support, and customer outcomes.
Manage and troubleshoot incidents using ServiceNow, perform system configuration, and lead weekly configuration deployments into Production.
Work with vendors to resolve issues and support biannual system code patches.
Administer user accounts, including account creation, password resets, and access management.
Certify iOS updates for compatibility with the mobile application.
Provide scheduled weekly on-call support and visit Divisions to meet end users and discuss system functionality and potential enhancements.
Conduct data analysis, develop reporting, and recommend business-process or product improvements.
Participate in QA activities, including test-plan development, requirement validation, deliverable verification, incident resolution, and performance testing support.
Build and maintain partnerships across ADMS and IT Utility Operations to promote alignment, transparency, communication, and effective problem-solving.
Adapt to changing strategic priorities, technologies, and operational needs.
During storm or emergency restoration efforts, perform functions that may differ from normal duties and work outside the regular schedule or at an alternate location.