Business Systems Analyst - Order to Cash Process

NetApp, Inc. • San Jose, CA

1d

About The Position

The IT Business Systems Analyst partners with Business Process Architects, Business Analysts, and business stakeholders to drive the applications roadmap, functional design, and solution delivery for Order Management, Order Fulfillment, Global Trade Compliance, Logistics, and Supply Chain processes. The role leads functional ownership of requirements, design, testing, deployment, and continuous improvement initiatives.

Requirements

• 12–14 years of information technology experience, with significant experience in Order-to-Cash (O2C), Order Fulfillment, and ERP Cloud environments.
• Strong expertise in Order Management, Fulfillment, Supply Chain, Logistics, and Global Trade Compliance business processes.
• Experience with Oracle ERP Cloud, Oracle Fusion Order Management, or similar ERP Cloud platforms.
• Strong business partnership and stakeholder management skills, with a proven track record of driving cross-functional initiatives.
• Experience creating BRDs, functional specifications, process flows, user stories, and test documentation.
• Knowledge of Agile methodologies and tools such as Jira or Azure DevOps.
• Understanding of API and enterprise system integrations.
• Bachelor’s degree in Business Administration, Information Systems, Supply Chain Management, Engineering, or a related field.

Nice To Haves

• 12–14 years of relevant experience preferred.

Responsibilities

• Participate in and lead cross-functional initiatives in Order Management, Order Fulfillment, Supply Chain, Logistics, Customer Operations, and Global Trade Compliance.
• Work with stakeholders to gather requirements, facilitate workshops, document business processes, and define functional specifications.
• Analyze and configure ERP Cloud solutions related to Order Management, Fulfillment, Inventory, Shipping, Pricing, Customer Master Data, and O2C processes.
• Perform gap analysis, solution validation, functional configuration, testing support, UAT coordination, and deployment activities.
• Collaborate with technical teams on integrations, reporting, enhancements, and enterprise solution designs.
• Drive process automation, continuous improvement, training, change management, and user adoption programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior