Global Process Owner - Order-to-Cash

WTW•Southfield, CA

About The Position

The Global Process Owner leads the enterprise-wide Order-to-Cash process, integrating Global Process Ownership, Global Business Services, and AI-enabled transformation. The role defines the strategic direction, governance, and operating model for scalable global Finance processes to improve cash flow outcomes, customer experience, and operational efficiency. It is accountable for end-to-end process design, governance, performance, and continuous improvement across regions, business segments, and delivery organizations, and serves as the primary authority for global process decisions. The role establishes the roadmap for strengthening billing, collections, cash application, and dispute and deduction resolution. This senior leader owns the Order-to-Cash process architecture, strategy, governance framework, and performance outcomes; develops a multi-year transformation roadmap; and partners with executives to align process strategies with enterprise objectives. The leader directs global delivery model design and process optimization, sets performance frameworks, monitors measures including DSO, CEI, BDR, and cash application effectiveness, and advances standardization while governing legitimate local exceptions. They identify process risks, control gaps, and data limitations and ensure mitigation plans are in place. The role promotes a process-first approach to AI and digital enablement, identifies high-impact opportunities in AI, generative AI, intelligent automation, process mining, and advanced analytics, and partners with technology, architecture, data, and AI teams to deliver scalable solutions with appropriate controls. It governs the transformation portfolio and leads cross-functional teams through discovery, current-state assessment, future-state design, implementation, and change adoption, while simplifying processes and protecting required controls. The role can be located anywhere, with preference for candidates able to work or overlap with the US Eastern Time zone. Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific opportunity.

Requirements

Bachelor's degree required.
15+ years of progressive leadership experience across Order-to-Cash, Bill-to-Cash, Global Business Services, shared services, transformation, or process excellence in a global enterprise.
Proven record leading enterprise-wide transformation with measurable impact on DSO, collections effectiveness, and cash conversion.
Experience implementing AI, automation, or advanced analytics in Order-to-Cash operations.
Experience working in multinational, complex matrixed organizations, including shared service environments.
Deep expertise in end-to-end Order-to-Cash process design and ownership within a Global Process Owner operating model.
Strong financial acumen, including understanding of Bill-to-Cash performance, DSO drivers, and receivables-based liquidity management.
Strategic and operational leadership, with the ability to translate enterprise priorities into process decisions and measurable outcomes.
Exceptional stakeholder management and influencing skills across Finance, Business Operations, Technology, and external partners.
Strong change leadership and people development capabilities.
Demonstrated success building cross-functional partnerships that drive innovation and strengthen Order-to-Cash performance.

Nice To Haves

MBA or advanced degree, ideally in Finance, Accounting, or a related field.

Responsibilities

Own enterprise Order-to-Cash process architecture, strategy, governance, and performance outcomes.
Develop and execute a multi-year transformation roadmap aligned with Finance priorities, process optimization, automation, and AI-enabled transformation.
Partner with executive leadership on short- and long-term strategies supporting enterprise objectives and improved cash flow outcomes.
Serve as senior decision authority for global process design, standards, controls, decision rights, and exception governance.
Lead design and optimization of global delivery models for billing, collections, cash application, and dispute and deduction resolution.
Establish process performance frameworks and use data to prioritize improvement opportunities and corrective action.
Monitor process health using measures including DSO, CEI, BDR, and cash application effectiveness.
Champion process standardization and digitization while governing legitimate local requirements and exceptions.
Identify process risks, control gaps, and data limitations and ensure mitigation plans are established.
Promote a process-first approach to technology and identify high-impact AI, generative AI, intelligent automation, process mining, and advanced analytics use cases.
Partner with technology, enterprise architecture, data, and AI enablement teams to translate approved requirements into scalable solutions with appropriate controls.
Ensure responsible AI governance and value realization while building organizational capability.
Lead approved Order-to-Cash transformation roadmap initiatives and ensure alignment, funding, and stakeholder ownership.
Govern the transformation portfolio and establish milestones, readiness criteria, measures, and decision forums for major initiatives.
Lead cross-functional teams through process discovery, current-state assessment, future-state design, and implementation.
Simplify and improve processes before automation, reducing unnecessary variation while protecting required controls.
Build commitment across business units and service centers as a visible and influential change leader.

Benefits

Annual short-term incentive bonus eligibility.
Medical insurance, including prescription coverage.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Account.
Health Care and Dependent Care Flexible Spending Accounts.
Group Accident and Group Critical Illness coverage.
Life insurance and AD&D.
Group Legal.
Identity Theft Protection.
Wellbeing Program and Work/Life Resources, including Employee Assistance Program.
Paid holidays.
Annual paid time off, including state/local paid leave where required.
Short-Term Disability and Long-Term Disability.
Other leaves, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Qualified contributory pension plan, if eligible.
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans for eligible senior-level colleagues.