Global Process Owner - Order-to-Cash

WTW•Southfield, MI

1d•$170,000 - $200,000•Remote

About The Position

The Global Process Owner leads the enterprise-wide Order-to-Cash end-to-end process, integrating Global Process Ownership, Global Business Services, and AI-enabled transformation. The role defines strategic direction, governance, and the operating model for scalable global Finance processes to improve cash flow outcomes, customer experience, and operational efficiency. It is accountable for end-to-end process design, governance, performance, and continuous improvement across regions, business segments, and delivery organizations, and serves as the primary authority for global process decisions. The role establishes the roadmap for strengthening billing, collections, cash application, and dispute and deduction resolution. The position owns the enterprise Order-to-Cash process architecture, strategy, governance framework, and performance outcomes; develops and executes a multi-year transformation roadmap; and partners with executive leadership to set strategies aligned with enterprise objectives. It leads global delivery model design and process improvement, establishes performance measures, promotes standardization and digitization, and manages process risks and controls. The role champions a process-first approach to technology, identifies uses for AI, generative AI, intelligent automation, process mining, and advanced analytics, and partners with technology, architecture, data, and AI teams to deliver scalable solutions with appropriate controls. It governs transformation initiatives and portfolios, leads cross-functional teams through process assessment and implementation, and builds commitment across business units and service centers. The role can be located anywhere, with preference for candidates who can work or overlap with the US Eastern Time zone. Employment-based non-immigrant visa sponsorship or assistance is not offered.

Requirements

Bachelor's degree required.
At least 15 years of progressive leadership experience across Order-to-Cash, Bill-to-Cash, GBS, shared services, transformation, or process excellence in a global enterprise.
Proven record of leading enterprise-wide transformation with measurable impact on DSO, collections effectiveness, and cash conversion.
Experience implementing AI, automation, or advanced analytics in Order-to-Cash operations.
Experience working in multinational and complex matrixed organizations, including shared service environments.
Deep expertise in end-to-end Order-to-Cash process design and ownership within a Global Process Owner operating model.
Strong financial acumen, including understanding of Bill-to-Cash performance, DSO drivers, and receivables-based liquidity management.
Strategic and operational leadership, with ability to translate enterprise priorities into process decisions and measurable outcomes.
Exceptional stakeholder management and influencing skills across Finance, Business Operations, Technology, and external partners.
Strong change leadership and people development capabilities.
Demonstrated success building cross-functional partnerships that drive innovation and strengthen Order-to-Cash performance.

Nice To Haves

MBA or advanced degree, ideally in Finance, Accounting, or a related field.

Responsibilities

Own enterprise Order-to-Cash process architecture, strategy, governance framework, and performance outcomes.
Develop and execute a multi-year transformation roadmap aligned with Finance priorities, process optimization, automation, and AI-enabled transformation.
Partner with executive leadership to define short- and long-term strategies that support enterprise objectives and improve cash flow.
Serve as senior decision authority for global process design, standards, controls, decision rights, and exception governance.
Lead the design and optimization of global delivery models across billing, collections, cash application, and dispute and deduction resolution.
Establish a process performance framework and use data to prioritize improvement opportunities and corrective action.
Monitor process health using measures including DSO, CEI, BDR, and cash application effectiveness.
Champion standardization and digitization while allowing legitimate local requirements through clear exception governance.
Identify process risks, control gaps, and data limitations, and ensure mitigation plans are established.
Promote a process-first approach to technology solutions, grounded in business problems and intended financial outcomes.
Identify high-impact uses of AI, generative AI, intelligent automation, process mining, and advanced analytics across Order-to-Cash.
Partner with technology, enterprise architecture, data, and AI enablement teams to translate approved process requirements into scalable solutions with appropriate controls.
Ensure responsible AI governance and value realization while building organizational capability.
Lead initiatives approved on the Order-to-Cash transformation roadmap, ensuring alignment, funding, and stakeholder ownership.
Govern the transformation portfolio and establish milestones, readiness criteria, measures, and decision forums for major initiatives.
Lead cross-functional teams through process discovery, current-state assessment, future-state design, and implementation.
Simplify and improve processes before automation, reducing unnecessary variation while protecting required controls.
Build commitment across business units and service centers as a visible and influential change leader.

Benefits

Competitive benefit package, subject to eligibility requirements.
Medical insurance, including prescription coverage.
Dental insurance.
Vision insurance.
Health Savings Account.
Commuter Account.
Health Care and Dependent Care Flexible Spending Accounts.
Group Accident and Group Critical Illness coverage.
Life insurance and AD&D coverage.
Group Legal and identity theft protection.
Wellbeing Program and Work/Life Resources, including Employee Assistance Program.
Paid holidays and annual paid time off, including state/local paid leave where required.
Short-Term Disability and Long-Term Disability.
Other leaves, including bereavement, FMLA, ADA, jury duty, military, parental, and adoption leave.
Qualified contributory pension plan, if eligible.
401(k) plan with annual nonelective company contribution.
Non-qualified retirement plans for eligible senior-level colleagues.
Annual short-term incentive bonus.