Global Process Owner
About The Position
The Global Process Owner leads the design, measurement, management, and continuous improvement of a process area. The role requires strong leadership, diplomacy, negotiation, facilitation, and communication skills to align processes across the organization. The successful candidate will work through ambiguity, make high-impact decisions, analyze differing needs and perspectives constructively, and align the pace and extent of change with organizational readiness. The role emphasizes process excellence through reducing variability and redundancy with standardization and optimization. The position establishes an end-to-end process vision and strategy aligned with corporate goals, leads cross-functional process design and improvement, and collaborates with Subject Matter Experts, Product Owners, and IT. It drives performance measurement and value realization, champions change and continuous improvement, and governs process changes to protect design integrity and alignment with solution architecture. The role requires a bachelor’s degree in business or a related field, 10–12 years of progressively responsible experience in the relevant process area, and five years of change management experience. A related master’s degree is preferred. Travel may be required up to 25%.
Requirements
- Bachelor’s degree in business or a related field.
- 10 to 12 years of progressively responsible experience in the field related to the process area being managed.
- Five years of experience in a change management role.
- Experience leading change in an organization.
- Experience with Lean techniques, project management, and process improvement.
- Ability to travel 0–25%.
Nice To Haves
- Master’s degree in business or an area related to the candidate’s expertise.
Responsibilities
- Establish and maintain a strategic vision for end-to-end business processes aligned with corporate goals and industry trends; develop and execute an annual process strategy and maturity roadmap.
- Design and optimize standardized, cross-functional processes that drive business value; gather customer and stakeholder feedback to identify and implement improvements.
- Build and lead teams of Subject Matter Experts and align business goals, process strategy, and solution architecture as a cross-functional coordinator; resolve cross-process integration issues.
- Facilitate the definition of process-based KPIs and performance measures.
- Partner with Product Owners and IT to prioritize backlog items aligned with process goals and performance targets.
- Lead process standardization and continuous improvement efforts, assessing organizational readiness and balancing disruption with sustainable progress.
- Govern process changes by ensuring impacts to people, processes, technology, and metrics are understood and addressed, while maintaining design integrity and alignment with solution architecture.
Benefits
- Eligible employees may receive paid time off, medical, dental, and vision coverage, and retirement savings plans.
- Eligible positions may include participation in a bonus or sales incentive plan, subject to applicable plan terms.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
