About The Position
The Business Systems Analyst ensures ongoing improvement of the software applications forming the Electronic Patient Record and Hospital Information Systems; provides ongoing support to users; gathers and analyzes information regarding clinical workflows and business processes; configures and tests the system based on decisions; and participates in ongoing professional development. The initial primary function of this position will be to support the optimization and ongoing maintenance of the Epic Cadence application.
Requirements
- Criminal Record Check (Essential)
- University Degree in a relevant field, Graduate certificate in Digital Health or similar program and/or experience and formal training combined with demonstrated performance (Essential)
- Minimum of 2 years of relevant experience (Essential)
- Ability to obtain Epic certification within 6 months from date of hire (Essential)
- Comprehensively use computer technology and equipment (Essential)
- Strong time management and organizational skills, adjusting priorities as required (Essential)
- Communicate effectively and concisely, both orally and in writing (Essential)
- Strong problem-solving and analytical skills (Essential)
- Deal effectively with internal and external stakeholders (Essential)
- Working knowledge of applicable occupational health and safety legislation; general knowledge of corporate/departmental policies and procedures related to health and safety (Essential)
Nice To Haves
- Experience in a health-care environment – basic understanding of clinical workflows and terminology (Preferred)
- Previous experience with Epic and/or Epic certification (Preferred)
- Bilingualism (French/English) (Preferred)
Responsibilities
- Confer with application users, operational managers and clinical leadership.
- Determine unique and specific software requirements.
- Analyze how new or enhanced features will impact current work processes and determine how it should be used.
- Investigate end users' preferences while making system configuration decisions.
- Analyze proposed changes to business processes to determine the changes on users and their information systems.
- Perform in depth analysis of integrated workflows, data collection needs, and other technical considerations.
- Evaluate proposed changes for their potential to offer improved patient care, lower operating costs and time found without creating risks for the hospital.
- Develop and document specifications in conjunction with other Business Systems Analysts to ensure that the application will interact smoothly and efficiently in end-to-end processes.
- Prioritize and implement requested changes to the system.
- Configure software based on decisions and test software to ensure that it meets functional specifications.
- Act as a resource for all system users to guide them in the effective use of the software application.
- Respond to support calls and act as a troubleshooter, interpreting problems as perceived and explained by a wide range of users.
- Work with the user to investigate the problem and identify a solution.
- Deliver presentations and demonstrations related to the application to communicate the impact that a new or upgraded feature will have at various levels of the hospital.
- Work with report writers to design reports to enable system users to maximize the potential of the application as a management and patient care tool.
- Maintain regular communication with vendor representatives and help vendor staff to better understand the hospital’s operational needs.
- Support the training needs of potential users of the application including the efficient and effective use of the system and in new work processes.
- Adapt instructional techniques to a wide variety of learning needs and degree of familiarity with computer systems.
- Develop, maintain, and present training materials including comprehensive manuals for use by users.
- Ensure accurate and detailed documentation concerning how and why decisions are made throughout the course of a project, systems design and development, and work process redesign.
- Develop comprehensive documentation to describe and explain the intricate software and hardware configurations of the applications.
- Document frequently asked questions for support documentation and clear standard operation procedures for common tasks.
- Recommend and/or create policies governing the use of the application including new/revised work procedures for use in a department or on a hospital-wide basis.
- Monitor applications to ensure that their full potential is being used to benefit the hospital and its patients.
- Develop and present optimization recommendations to clinical and operational leadership.
- Maintain and improve knowledge of health information technology and other work-related duties by attending courses, seminars, and in-service training.
- Maintain and improve knowledge of the applications by attending vendor courses.
- Demonstrate leadership and excellence by actively participating in user groups.
- Share best practices with colleagues in other hospitals.
- Maintain up-to-date knowledge of current hospital policies, practices, and procedures.
- Perform work in accordance with the provisions of the Occupational Health and Safety Act and Regulations and all CHEO corporate/departmental policies and procedures related to Occupational Health and Safety.
- Perform other related duties as assigned by supervisor.
Benefits
- competitive salary and comprehensive benefits package
- unique culture that fosters dedication, communication, respect and teamwork
- place where your opinions will be respected, contributions valued and your initiatives rewarded
- family-friendly environment that supports you and your own family, as well as the children, youth and families we serve
- chance to grow — personally and professionally — through our comprehensive orientation program and on-the-job learning
- support for continued education and learning
- potential for a relocation reimbursement benefit
- truly unique work environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
