SF BSA- Senior Level

TEKsystems•Dallas, TX

2d•$50 - $60•Onsite

About The Position

Seeking a highly motivated, senior-level Business Systems Analyst with strong Salesforce experience to bridge business stakeholders and technical teams. The role gathers and analyzes requirements, identifies process improvements, and supports scalable Salesforce solutions that advance organizational goals. The analyst works in an Agile environment with teams supporting Sales Cloud and Service Cloud and processes across Sales, Service, Marketing, and Customer Success. The position is a contract role based fully onsite in Dallas, Texas.

Requirements

Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field.
5+ years of experience as a Business Systems Analyst, Business Analyst, or in a similar role, gathering and creating functional and non-functional requirements.
3+ years of experience performing business analysis activities, including requirements gathering, process analysis, and documentation.
2+ years of hands-on experience with Salesforce Sales Cloud, Service Cloud, or related Salesforce products.
Strong understanding of business process analysis, requirements gathering, and documentation techniques.
Proficiency in creating user stories, acceptance criteria, process maps, functional specifications, and test cases.
Knowledge of Salesforce platform capabilities, including data models, security, reporting, workflows, dashboards, custom objects, validation rules, and automation tools.
Experience working in Agile and Scrum environments, including using Agile artifacts and participating in Agile ceremonies.
Hands-on experience with Salesforce CRM, including Sales Cloud and Service Cloud.
Experience writing validation scripts to support data quality and system controls.
Experience using Jira and Confluence, or similar project management and collaboration tools.
Strong analytical and problem-solving abilities, including translating complex business needs into practical technical solutions.
Excellent communication, presentation, and stakeholder management skills, including the ability to work across business and technology teams.

Nice To Haves

Salesforce Administrator Certification.
Salesforce Business Analyst Certification.
Experience with Salesforce Lightning Experience.
Knowledge of Salesforce integrations, APIs, and third-party applications.
Experience with Jira, Azure DevOps, or other project management tools.
Familiarity with CRM implementations and data migration projects.
Experience supporting Sales, Service, Marketing, or Customer Success organizations.

Responsibilities

Collaborate with business stakeholders to gather, document, and validate business requirements.
Analyze current business processes and identify opportunities for optimization, automation, and improved efficiency.
Translate business needs into functional and non-functional specifications, user stories, acceptance criteria, process flows, and solution designs.
Partner with Salesforce Administrators, Developers, Architects, and cross-functional teams to design and implement Salesforce solutions.
Configure and support Salesforce workflows, reports, dashboards, custom objects, validation rules, and automation tools.
Create and maintain user stories, process maps, functional specifications, and test cases.
Facilitate requirements workshops, stakeholder meetings, and solution reviews.
Conduct gap analyses and recommend technology solutions aligned with business objectives and Salesforce best practices.
Support system testing, including planning and executing User Acceptance Testing (UAT), tracking defects, and coordinating resolution.
Monitor Salesforce system performance and recommend enhancements to improve user experience and operational efficiency.
Develop training materials, documentation, and job aids, and provide end-user support to encourage adoption.
Ensure compliance with data governance, security standards, and Salesforce platform best practices.
Use Confluence, Jira, or similar tools to document requirements, track work, and support Agile ceremonies.
Write and maintain validation scripts to support data quality and system integrity.
Collaborate with teams supporting Sales Cloud and Service Cloud to ensure consistent, scalable CRM solutions.