Business Systems Analyst- Account Receivable

Covista•Columbia, MD

6d•$42,662 - $75,065•Hybrid

About The Position

The Business Systems Analyst – Accounts Receivable partners with ISS, Covista teams, institutions, and IT to deliver, maintain, and continuously improve enterprise business systems supporting Accounts Receivable processes. The role owns functional and analytical support of AR-related Banner functionality, ensuring solutions are scalable, compliant, and aligned with institutional and regulatory requirements. The analyst translates business needs into system solutions, supports data-driven decision-making, and ensures system changes produce measurable operational, financial, and compliance outcomes. The position works across multiple institutions and supports the full lifecycle of AR-related Banner functionality, from business analysis and requirements definition through configuration, testing, deployment, production support, and post-implementation optimization. It also includes process analysis, reporting and dashboard development, functional and data validation, impact analysis, audit documentation, production support, stakeholder communication, and coordination with IT teams and external vendors.

Requirements

Bachelor’s degree in Technology, Business, Analytics, Education, or a related field.
At least 2 years of experience as a Business Systems Analyst, Systems Analyst, or in an equivalent role.
Experience supporting Ellucian Banner, including configuration, testing, and production support within an ERP environment.
Strong business analysis expertise, including understanding and documenting business needs, modeling processes, translating requirements into system solutions, and articulating business impacts.
Experience supporting the full systems development lifecycle, including requirements analysis, design, configuration/build, testing, and user acceptance testing within enterprise IT environments.
Excellent communication, collaboration, and facilitation skills, with the ability to work effectively with business and technical stakeholders at all organizational levels.
Strong analytical, organizational, and problem-solving skills, including the ability to manage multiple priorities, adapt to changing demands, and deliver high-quality results within established timelines.

Nice To Haves

Experience as a Business Systems Analyst, Systems Analyst, or in an equivalent role in higher education, with an understanding of the student lifecycle.
Working knowledge of SQL for data analysis, validation, and troubleshooting.
Experience supporting business systems or analytical tools that affect financial, student accounts, or accounts receivable processes.
Demonstrated ability to work effectively in regulated, compliance-driven, or audit-controlled environments.

Responsibilities

Own and support the end-to-end lifecycle of AR-related Banner functionality across multiple institutions, including business analysis, requirements definition, configuration, testing, deployment, production support, and post-implementation optimization.
Analyze AR-related business processes and system behavior to identify opportunities to improve billing accuracy, reconciliation, compliance, standardization, and operational efficiency.
Partner with institutional stakeholders to assess requirements, explain current configuration and system behavior, evaluate solution options, and ensure solutions support effective processing and decision-making.
Develop, enhance, and maintain reports, dashboards, and data outputs for operational oversight, exception management, compliance monitoring, and informed decision-making.
Perform functional and data testing and validation of new and existing Banner configurations and technical solutions, including developing and executing User Acceptance Testing (UAT) and following formal change control and audit requirements.
Perform impact analysis for system, configuration, and integration changes to help ensure updates do not negatively affect upstream or downstream systems, processing integrity, or compliance; use vendor-provided tools as necessary.
Provide daily and scheduled production support, including incident resolution, stakeholder request management, root cause analysis, SLA management, and identification of long-term system or process improvements.
Partner with IT teams and external vendors to support interfaces, integrations, and data exchanges, ensuring accuracy, reliability, and compliance with defined controls.
Support federal, state, and institutional regulatory requirements by maintaining configuration documentation, test evidence, process documentation, and audit artifacts.
Develop and maintain documentation of business requirements, process designs, procedures, and user guides to support training, knowledge transfer, and business continuity.
Create and coordinate project plans, and communicate project status, risks, and issue-resolution progress to stakeholders and ISS leadership through completion or resolution.
Perform other duties as assigned and comply with organizational policies and standards.