Business Systems Analyst

Dallas College • Mountain View, CA

1d • Onsite

About The Position

The Business Systems Analyst (BSA) supports Dallas College’s Project Management Office (PMO) and serves as a bridge between IT and business units. The role helps ensure project requests align with institutional goals, available resources, and strategic initiatives. It manages project intake and assessment, helps communicate business needs to IT, and supports decisions about project scope, feasibility, impact, costs, risks, and priorities.

The BSA analyzes business problems and technology options, documents requirements and workflows, and supports project and portfolio reporting. The role also contributes to continuous improvement of intake and assessment processes and ensures work complies with Dallas College policies, procedures, and governance standards. The position is based in a standard office environment and is considered onsite. Some positions may be eligible to apply for a hybrid arrangement after six months, subject to responsibilities, operational needs, supervisor approval, and college policy.

Requirements

• Bachelor’s degree in Business Administration, Information Systems, Project Management, or a related field.
• At least five years of professional experience in project management, portfolio management, or business analysis.
• Ability to maintain the security or integrity of Dallas College’s critical infrastructure.
• Demonstrated ability to manage multiple priorities and follow through on complex tasks.
• Strong analytical, organizational, problem-solving, and problem-resolution skills.
• Excellent written and verbal communication skills, including experience preparing executive-level summaries and documentation.
• Proficiency with project management tools such as Microsoft Project, Smartsheet, or similar tools, and with data analysis and reporting tools.
• Knowledge of portfolio governance, resource management, and strategic alignment frameworks.
• Familiarity with project intake or demand management systems and related methodologies.
• Experience determining the explicit and implicit needs and requirements of diverse stakeholders.
• Ability to quickly learn the objectives, structures, operations, and policies of a new business area.
• Experience creating documentation such as business cases or business requirements summaries.
• Strong negotiation and influencing skills.
• Ability to engage IT staff and business partners to achieve target outcomes.
• Interpersonal skills and ability to influence senior leaders and peers.
• Ability to communicate complex technical information concisely to different stakeholders, verbally and in writing.

Nice To Haves

• Master’s degree preferred.
• Bilingual or multilingual ability preferred.

Responsibilities

• Manage and track project intake, including monitoring new requests, validating submissions, and following up with requestors to ensure requests are complete and clear.
• Conduct initial project assessments covering scope, feasibility, impact, total cost of ownership, and alignment with Dallas College strategic objectives.
• Assist with prioritizing and categorizing projects to optimize portfolio resource allocation and scheduling.
• Prepare summary reports and recommendations for PMO and executive leadership review.
• Act as an information source and liaison between the IT department, business units, and the executive branch.
• Assess IT systems and recommend ways they can better meet business needs and strategic goals.
• Explain technical options, limitations, costs, and risks to business partners, and help shape requirements based on tradeoffs.
• Analyze complex business problems and determine appropriate IT solutions.
• Facilitate stakeholder discussions to address competing priorities and escalate issues when appropriate.
• Collaborate with cross-functional teams to document business requirements, workflows, and success criteria for new initiatives.
• Translate conceptual user requirements into clear, detailed functional requirements.
• Document current processes and models to identify inefficiencies or gaps.
• Develop implementation requirements and IT plans with stakeholders based on organizational technology needs.
• Monitor project status updates and maintain accurate records in project and portfolio management systems.
• Use data to draft reports and provide business insight for decision-making.
• Provide analytical support for performance metrics, dashboards, and portfolio reporting.
• Support continuous improvement of intake and assessment processes, identifying ways to streamline workflows and improve transparency.
• Keep up to date on applications of information technology and help enhance the quality of IT products and services.
• Ensure compliance with Dallas College policies, procedures, and governance standards.
• Complete at least 19 Dallas College Professional Development Hours per academic year.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level