Business Systems Analyst

Chiesi Farmaceutici • Cary, NC

3d • Hybrid

About The Position

The Business Systems Analyst serves as a strategic liaison between business stakeholders and IT. The role builds business partnerships, elicits and documents requirements and processes, translates requirements into functional specifications, and oversees project and application-enhancement delivery throughout the system development lifecycle. It combines business analysis, project coordination, and stakeholder management to ensure technology solutions align with business objectives and deliver measurable value. The analyst proactively identifies process-improvement opportunities, prioritizes initiatives, and drives continuous optimization of global and local applications. The position is hybrid and based in Cary, North Carolina. Candidates must be legally authorized to work in the United States; employment-based visa sponsorship is unavailable.

Requirements

• Bachelor's degree in Information Systems, Business Administration, Computer Science, or a related field.
• 3–5+ years of experience as a business systems analyst, business analyst, or in a comparable role supporting enterprise business applications.
• Demonstrated experience eliciting requirements from non-technical stakeholders and producing functional specifications that development teams can use.
• Experience supporting application enhancements and projects across the full software development lifecycle, from ideation through deployment.
• Strong written and verbal communication skills, including explaining technical concepts to business audiences and business context to technical teams.
• Experience supporting enterprise applications such as ERP, CRM, Quality, Supply Chain, Finance, or Commercial systems.
• Legally authorized to work in the United States; employment-based visa sponsorship is not available.

Nice To Haves

• Experience in pharmaceutical, biotech, medical device, or another regulated life sciences environment.
• Experience with validated systems and GxP computer system validation.
• Familiarity with regulated-industry business processes such as manufacturing, quality, clinical, regulatory, supply chain, or commercial operations.
• Hands-on experience with enterprise platforms such as SAP, Veeva, and Salesforce.
• Experience with Waterfall, Agile, or Hybrid delivery approaches.
• Proficiency with tools such as Jira, ServiceNow, Smartsheet, or Visio.

Responsibilities

• Analyze current-state and future-state processes and identify gaps, risks, and opportunities for improvement.
• Translate business requirements into clear, complete functional specifications and ensure they are understood and implemented accurately by business and technical teams.
• Coordinate or facilitate user acceptance testing, document and triage defects, and confirm solutions meet acceptance criteria.
• Distinguish stated wants from underlying needs and constructively challenge requirements when a simpler or more standard solution is appropriate.
• Evaluate options such as configuration, enhancement, third-party solutions, or process changes and provide recommendations with supporting rationale.
• Plan and manage small-to-medium projects and enhancements end to end, including scope, schedule, resource needs, dependencies, and deliverables.
• Coordinate internal development, infrastructure, quality assurance, vendor, and business resources.
• Monitor delivery across the application development lifecycle, report status, track progress, and raise risks and issues early with proposed mitigations.
• Manage scope, assess change-request impacts, and route requests through the appropriate corporate governance approval process.
• Ensure deliverables are completed on schedule and meet quality expectations.
• Serve as the primary ICT point of contact for assigned business functions and engage stakeholders and process owners to understand pain points, initiatives, and strategic direction.
• Identify opportunities for process improvement, automation, and system enhancements.
• Communicate effectively with end users through senior leadership, tailoring technical detail to the audience.
• Advocate for business needs while maintaining alignment with ICT strategy, governance, and architectural standards.
• Identify opportunities for technology to reduce manual effort, improve data quality, or support growth.
• Assist in evaluating proposed initiatives for business value, complexity, cost, risk, and strategic alignment.
• Assist in prioritizing demand across the ICT portfolio and support annual planning and roadmap development.

Benefits

• Comprehensive healthcare programs.
• Work-life balance initiatives.
• Relocation support.
• Competitive salary package with performance bonuses and benefits benchmarked against the external market.
• Flexible working arrangements and remote work options.
• Tax assistance services for foreign colleagues.
• Resources and training to support employee development.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level